Servicenow Product Owner

4 weeks ago

Toronto, Canada Emonics LLC Full time

Skills Required:

- Strong in IT Service Management background with good knowledge in IT Business Management (ITBM) umbrella
- IT Service Management (5+yrs), ServiceNow (4+yrs) with total ServiceNow Tech and functional exp (8+yrs)
- IT software consulting experience with minimum 4 years' experience supporting and implementing ServiceNow ITBM suite of products
- Certified ServiceNow Product Owner Product Manager (POPM)
- ServiceNow experience with ITSM (Incident, Change, Release) & ITBM module (Project Portfolio Management, Release Management, Agile Development, Test Management, etc. is crucial
- Expertise and Hands on experience with ServiceNow ITBM is required. Experience with other ITBM tools like Client PPM, Clarity etc would be advantage
- Technical expert in ServiceNow with Management, Demand Management, Financial Management, Resource

Roles & Responsibilities:

- Develop extensive knowledge of the ServiceNow Products - ITSM and ITBM
- In-depth understanding of the product offerings and align those with customer expectations to propose solutions, improvements, and values
- Design and Define ITBM Process flows as per customer requirement aligned to ServiceNow OOB offerings
- Enhance customer knowledge in ITBM with Showcasing features such as Project Workbench, Demand Workbench, Agile Story boards, Backlogs Reporting etc.
- Closely work with Product manager to understand customer needs and help to drive product adoptions in multiple area
- Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
- Setup Product development roadmap collaborating with Product managers and architects
- If required Co-ordinate with ServiceNow PS for development or configurations and get it delivered to customer based on agreed timeline
- Develop custom software solutions as required through scripting and software development
- Prepare technical documentation as specified in customer contracts and as internally required
- Guide Customers through demonstrations & training
- Deliver project on customer premise or remotely as required

**Job Types**: Full-time, Permanent

**Salary**: $68,678.39-$120,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Product Management: 1 year (preferred)
- ITSM: 1 year (preferred)
- Service Now: 1 year (preferred)
- ITBM: 1 year (preferred)

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