Event and Customer Experience Coordinator

3 weeks ago

Vancouver, Canada The Granville Strip Full time

Job Summary:
**Responsibilities**:

- Develop a detailed plan for each event, including timelines, budgets, and projections for patron count.
- Coordinate and oversee the successful implementation of events and customer experiences, ensuring all aspects are executed flawlessly.
- Attend events to gauge customer satisfaction, address any issues or concerns, and gather feedback for future improvements.
- Collaborate with social media coordinator and assist with marketing efforts to create effective promotional strategies for events, utilizing various marketing channels, including social media, print materials, and partnerships.
- Monitor event budgets, track expenses, and find cost-effective solutions while ensuring quality and customer satisfaction.
- Establish customer service standards to ensure event/experience success: coordinate with leadership team to ensure consistent adherence to established customer service standards and guidelines across all customer touchpoints.
- Understand the target audience: Demonstrate a deep understanding of the preferences, interests, and trends of our target demographic, comprising individuals aged 25-40 years. Develop events and experiences that align with their tastes, lifestyle, and desire for memorable experiences in an upscale exotic nightclub setting.
- Coordinate with internal teams and external vendors to ensure all necessary resources and services are available for each event, and to ensure a seamless customer experience.
- Maintain a professional and courteous relationship with clients, vendors, and staff members at all times.
- Stay up-to-date with industry trends, competitor events, and new event concepts to continuously innovate and enhance our offerings.

Core Skills:

- Self-starter: Ability to work independently and take initiative in event planning and execution.
- Detail-oriented: Strong attention to detail to ensure all aspects of events are well-planned and executed.
- Problem-solving: Quick thinking and ability to troubleshoot issues that may arise during events.
- Creative thinking: Generate innovative ideas and concepts for events that appeal to our target audience.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining a high level of organization.
- Time management: Efficiently manage time and prioritize tasks to meet deadlines.
- Deadlines: Adhere to project timelines and deliver events on schedule.
- Organized: Maintain accurate records, contracts, and documentation related to events.
- Budget-minded: Ability to work within budget constraints while delivering high-quality events.
- Customer service: Provide exceptional customer service and ensure the satisfaction of event attendees.
- Professionalism: Represent the nightclub in a professional and positive manner at all times.

Qualifications:

- 5+ years proven experience as an event coordinator or similar role, preferably in the entertainment industry.
- Relevant certification such as Certified Special Events Professional (CSEP), Certified Meeting Professional (CMP), Certified Event Planner (CEP), or Certified Government Meeting Professional (CGMP) is a plus
- Strong knowledge of event planning principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to work evenings, weekends, and holidays as required.

**Salary**: $38,165.37-$81,956.98 per year

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC V6Z 1L5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- event coordination: 5 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- certification such as CSEP, CMP, CEP, or CGMP (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: Hybrid remote in Vancouver, BC V6Z 1L5

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