Vice President of Customer Experience

6 months ago

Winnipeg, Canada Telpay Incorporated Full time

At Telpay, we pride ourselves on revolutionizing the way businesses manage their financial transactions. As a leading provider of payment processing solutions, we are committed to delivering innovative, secure, and user-friendly services to our clients. With a focus on technological advancement and customer satisfaction, we strive to exceed expectations and drive positive change in the industry.

**Key Responsibilities**:

- Develop and implement strategies to enhance the end-to-end customer experience, from initial engagement through ongoing support, to positively impact customer loyalty, higher retention, and increased revenue growth.
- Lead and mentor a high-performing team across Sales, Marketing, Onboarding, and Customer Service functions.
- Collaborate with cross-functional teams to align customer experience initiatives with company goals and objectives.
- Drive sales growth and revenue generation through targeted marketing campaigns, lead generation activities, and strategic partnerships.
- Oversee customer onboarding processes to ensure seamless transitions and successful implementation of our solutions.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
- Cultivate a customer-centric culture within the organization, emphasizing the importance of empathy, responsiveness, and accountability.
- Stay abreast of industry trends, competitor activities, and market dynamics to inform strategic decision-making and maintain a competitive edge.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
- Proven track record of leadership and success in driving customer experience initiatives within a technology-driven environment.
- Extensive experience in sales, marketing, and customer service roles, with a deep understanding of best practices and industry standards.
- Strong analytical skills with the ability to interpret data and leverage insights to inform strategic decision-making.
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
- Strategic thinker with a results-oriented mindset and a passion for innovation and continuous improvement.
- Demonstrated ability to lead and inspire teams to achieve ambitious goals and exceed performance targets.
- A customer-centric mindset with a genuine commitment to delivering exceptional service and fostering long-term relationships.

**Why Join Us**:

- Opportunity to make a significant impact and shape the future of customer experience at a leading fintech company.
- Competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities.
- Collaborative and inclusive work environment where your ideas and contributions are valued and recognized.
- Exciting opportunities for career growth and advancement as part of a rapidly growing organization at the forefront of the industry.

If you are a visionary leader with a passion for driving exceptional customer experiences and achieving business growth objectives, we want to hear from you Join us in transforming how businesses manage their financial transactions and make a meaningful difference in the lives of our customers.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- management: 5 years (preferred)

Work Location: In person

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