Quality Assurance Supervisor

3 weeks ago

Halton Hills, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

SUMMARY

Reporting to the General Manager, the QA Supervisor ensures that quality standards and current procedures meet or exceed Canadian regulations for GMP as well as the standards set by the customer.

RESPONSIBILITIES
- Manage and lead the activities of the Quality Assurance program to ensure the highest level of quality.
- Ensure that all storage and distribution activities are performed in conformance to Customer Specifics, CFIA, FDA, Pest control standards, sanitation standards and company policies and/or standard operating procedures.
- Write, maintain, and self-audit the quality management system to ensure compliance and change management.
- Promote quality achievement and performance improvement across the organization through the establishment and maintenance of KPIs.
- Maintain the integrity and performance of quality expectations with Lean, cost effective strategies that meet business objectives.
- Accomplish Quality Assurance scheduling, coaching, counselling, and providing corrective action when required.
- Oversee quality investigations for root cause and CAPA determination.
- Work closely with all departments to ensure staff are working in compliance with internal policies and procedures, external client expectations and GMP.
- Host regulatory and client audits and assumes responsibility for ensuring that stakeholders are included in proposals for corrective actions.
- Verify contractor quality requirements are specified to vendors and contractor documentation submittals.
- Perform regular quality checks in the warehouse to ensure customer’s standards for accuracy, etc.
- Record and report on the outcomes of the quality audits to the management team.
- Participate in writing and maintaining customer specifications following quality control guidelines.
- Provide recommendations for process improvement to reduce cost and improve quality.
- Create and maintain an environment that promotes positive communication within the facility as well as fostering teamwork within the operation.
- Maintain a clean and safe work environment.
- Creating, adapting and carrying out training programs and transmitting the correct philosophy of product care, quality, and image.
- Responsible for creating and implementing a daily reporting system, gathering data across areas and shifts based on quality performance, error tracker, training tracker, customer claims, tidiness, and cleanliness.
- Complete paperwork and documentation accurately and effectively.

EXPERIENCE
- Minimum 3 years' Quality management experience ideally within Food industry
- 3+ years of experience in quality assurance, methodologies, and policies
- 2+ years of experience as a supervisor and strong leadership skills.
- Previous audit experience and/or lead auditor training
- Working knowledge of applicable CFIA/GMP Standards
- Strong Analytical skills
- Attention to detail.

EDUCATION
- Preferably post secondary education in Science or Engineering and/or equivalent in related work experience.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team. #HP

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