Technical Support Consultant

3 weeks ago

Brossard, Canada Rogers Communications Full time

This is a **remote position** which means you get to work from home

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you’re up for the challenge and the fun? If so, consider the following opportunity

We're hiring Full-time Technical Support Consultants to join our Montreal frontline team. In this role, you will be supporting customers with their wireless products and services.

At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team

**You are**:
**Empathetic **- You are someone who is able to show understanding and relate to the customer
**Outgoing **- You are someone who is friendly and approachable
**Patient **- You are someone who regardless of situation is able to support the customer in a tactful and effective manner
**Genuine **- You are someone who is authentic in your interaction with customers

**You get to**:

- Connect and build rapport with customers by actively listening and asking the right questions
- Troubleshoot customer connectivity issues
- Promote and recommend the latest products and services to customers
- Make customers lives easier by providing them with value-add services

**You should have**:

- Past experience in a customer service or technical support role, preferably in a call center environment
- A flexible schedule
- An ability to navigate multiple computer systems
- An ability to troubleshoot and resolve customer issues in a timely manner
- Expert communication and listening skills in **English **& **French**

A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces

**Hiring Manager**: Veronica Lemus

**Recruiter**: HR Recruitment Administration

**Salary Grade**: A

**Schedule**: req_RogersFullPartTime

**Shift**: Variable

**Length of Contract**: Not Applicable (Regular Position)

**Work Location**: 2151, Boul. Lapinière (5212), Brossard, QC

**Travel Requirements**: None

**Bargaining Unit/Union**: NON

**Posting Category/Function**: Call Centre Operations & Technical Support

**Referral Bonus Amount**: $750.00

**Together, we'll make more possible, and these six shared values guide and define our work**:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

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