Manager, Instructional Design

4 weeks ago

Kitchener, Canada D2L Full time

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

**JOB SUMMARY**:
Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.

As part of the Learning Services team, the Manager, Instructional Design helps oversee the delivery of engaging, quality, interactive learning solutions that help our clients transform learning at their institution. The Manager, Instructional Design is responsible for continuing to grow and develop a team of passionate, creative teaching and learning professionals. This position is people-oriented and focused on helping build a growing line of business while bringing inspiration and fun every day.

**Major Responsibilities**:

- **People Leadership and Performance**
- Managing and leading a team of instructional designers and related learning roles, as applicable
- Champion of a high performing culture
- Connecting the team's day to day accountabilities to D2L's mission by setting clear objectives and performance expectations with team members
- Provide coaching, regular feedback, career path development, growth opportunities, and create a collaborative and open environment
- Collaboration with cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
- Support vision, planning and defining team objectives, and leading execution of objectives
- Working with peers and leaders to drive productivity, efficiency, and hold team accountable for high quality outcomes
- Play key role with interviewing, hiring and onboarding new team members
- Produce and actively participate in knowledge sharing as well as professional development initiatives
- **Clients and Projects**- Build a team that is client focused
- Support project management efforts, as needed
- Assist with guiding clients through their journey in online education and recommend where our teams can help
- Build and maintain positive relationships and encourage open dialogue and feedback with clients
- **Departmental and Revenue**
- Focused on delivering business results
- Responsible for supporting the management, planning, and reporting on projects and business metrics for the team, including financial, customer satisfaction, and projects success
- Provide support to the presales and sales teams with opportunities and related RFPs.
- **Solutions & Offerings**
- Drive innovation and continual improvement within the department
- Work with the Learning Services teams to create new solution offerings based on feedback from the team and clients
- Proactively look for opportunities to grow the business and provide value to existing clients and prospects through new and improved capabilities and practices across the team

**Skills**
- **Leadership Skills**:The ability to lead and inspire a team of professionals, providing guidance, support, and motivation to achieve organizational goals.
- **Project Management**: Strong project management skills to oversee multiple projects, allocate resources, and ensure projects are delivered on time and within budget.
- **Communication Skills**: Excellent verbal and written communication skills to interact with clients, team members, and senior management effectively.
- **Negotiation Skills**: The capacity to negotiate contracts, service agreements, and scope of work with clients and vendors.
- **Conflict Resolution**: Resolving conflicts and managing difficult situations that may arise during client engagements or within the team.
- **Change Management**: Effectively managing and leading teams through periods of change or organizational growth.
- **Tech

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