Dsm Tracking

**Work options**: Hybrid
- 6 month Contract
- Hybrid: 500 Consumers Rd, North York, Ontario, M2J 1P8

At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.

To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.

Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.

The DSM Tracking & Reporting Analyst is responsible for validating all DSM projects, savings costs and incentives. This position helps account for DSM results, authenticate and process customer incentive payments.

**Specific Accountabilities**:

- Process DSM projects in CRM and prepare Accounts Payable (A/P) batches by validating vendor information and customer incentive payments. Manage return cheque and replacement cheque process between Customers, Account Managers and A/P.
- Resolve customer & service provider inquiries and complaints for outstanding claims.
- Liaison with internal and external stakeholders for resolving outstanding issues, discrepancies with project submissions and minimizing DNQ’s (Do not qualify) in order to maximize shareholder incentive.
- Maximize the tracking and reporting functionalities of T&R system of record to readily provide assistance to internal users and assist in enhancements and business requests.
- Assist in maintaining up-to-date Tracking & Reporting related process documentation.

**Scope/Dimensions**:

- Processes: Ensure processes are followed and updated to meet Evaluation requirements.
- Communication: Provide excellent customer service to internal stakeholders and support external communication to the customer.

**Contact / Working Relationships**:

- Internal: Energy Solutions Advisors, Business Intelligence, DSM Business Solutions, Customer Care, Accounts Payable
- External: Third parties that may partner or collaborate with the applicable conservation programs (i.e. Service Organizations, Energy Advisors, etc.)

**Knowledge, Skills and Abilities**:
Required:

- Strong analytical skills and the ability to provide suggestions on process improvement.
- Post-secondary education in business or a related quantitative discipline or equivalent work experience
- Proficiency in MS Office; in particular strong Excel skills needed (proficiency in basic formulas and pivot tables)
- Strong overall computer skills and ability to work on CRM related platforms, understand data structure and be able to query data for reporting
- Strong interpersonal skills including the ability to work in a cross-functional environment
- Detail oriented with proven ability to manage multiple processes, handle competing priorities and while ensuring deadlines are met
- Proven ability to work collaboratively with others in a strong team environment
- Demonstrates initiative, self-confidence and a strong work ethic

**Preferred**:

- 1-3 years of proven analytical work experience
- Practical background knowledge in energy conservation program delivery

**Working Conditions**:

- This position requires light physical effort.
- The position has a potential for light travel (mínimal)
- This position requires normal visual / sensory effort.
- This position typically operates in an office work environment

Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.

ENBC