Customer Service Managing Supervisor
3 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
- or equivalent experience
**Tasks**:
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Develop and implement marketing strategies
- Determine staffing requirements
- Resolve problems that arise, such as customer complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
**Supervision**:
- 5-10 people
**Computer and technology knowledge**:
- Electronic scheduler
- Word processing software
- Electronic mail
- Spreadsheet
**Security and safety**:
- Criminal record check
**Transportation/travel information**:
- Public transportation is available
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
**Personal suitability**:
- Analytical
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Interpersonal awareness
- Judgement
- Organized
- Team player
**Health benefits**:
- Health care plan
**Financial benefits**:
- Bonus
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