Budtender

Job description

**Have you ever thought of a career in the cannabis industry? If you have previous sales or customer service, love to learn and enjoy a laid back environment, this could be the career move for you.**

The Cannabis Consultant contributes to success in the store by providing a consistent retail floor presence, is responsible for ensuring that the retail floor consistently meets performance expectations in terms of the customer experience and retail execution. This role involves a close working relationship with the store’s supervisors, and management team.

You encourage and maintain a culture that values and exceeds the customer experience for all customers through your performance, sales, service, follow up, maintaining of the stores appearance, displays, knowledge of policies, procedure’s, being a team player, able to take directive, complete tasks and have very effective communications with customers, coworkers and management.

**What you bring**:

- Constantly reinforces the need to prioritize customers and delivers high quality customer service.
- Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
- Leads by example by consistently delivering an excellent customer experience.
- Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
- Follows store policies and procedures.
- Able to plan, organize and follows up on work projects on the retail floor in order to exceed customers’ expectations.
- Accountable for continuous training and development of customer loyalty.
- Accountable to achieve sales goals, productivity and customer experience targets set by the Manager.
- Team player, working with and encouraging all staff on learning new sales skills. Regularly provides informal and constructive feedback to the manager.
- Participates in all training as required.
- Communicates and ensures compliance with company policies, as well as health and safety programs and regulations.
- Maintains the utmost in professional appearance, communications and standards.
- Builds and maintains rapport with customers or vendors as required.

CPR and First aid certified would be considered an asset.

Performs other duties, as required.

**Requirements**:

- CANNSELL certified.
- Proven track record in retail sales, customer service, hospitality, or the cannabis industry.
- Good working knowledge of products and functions.
- Ability to understand and operate POS and inventory computer systems.

Full availability is required as we are retail, open 7 days a week including weekends and holidays from 9:00am to 9:00pm Sunday-Saturday. Must be available to work days, evenings, weekends and holidays in a growing business.

**Required skills and abilities**:

- Strong orientation towards customer service excellence.
- Strong belief in Values of honesty, integrity and respect.
- Entrepreneurial and results-oriented individuals who possess solid organizational skills.
- Ability to build and maintain relationships, with customers, colleagues and the team.
- Ability to work in a fast-paced environment, multitask, adapt, and cope with challenging situations.
- Strong team-oriented approach.
- Strong communication skills.
- Proactive problem-solving skills and ability to make ambiguous decisions.

**Physical capabilities**:
In compliance with the store’s Health and Safety Policies and Procedures:

- Standing/walking for up to 12 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Lifting above the shoulder, from floor to shoulder and floor to waist, twisting and or turning.
- Walking and carrying at the same time & pushing/pulling as required.

**Job Types**: Part-time, Permanent, Casual

Part-time hours: 15-20 per week, with potential for more

Starting Wage: $16.55/Hr

Additional pay:

- Tips

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- 8-12 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

License/Certification:

- Cannsell (required)

Expected start date: ASAP

**Job Types**: Part-time, Casual

Part-time hours: 15-20 per week

**Salary**: From $16.55 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Job Types**: Part-time, Casual

Pay: $16.55 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Casual dress
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift

Supplemental pay types:

- Tips

**Experience**:

- Customer service: 1 year (required)

Work Location: In person