Concierge & Bookings Manager

3 weeks ago

Toronto, Canada Compass Group Full time

**Location: GTA**

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

**Why work with Eurest Dining?** We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

**Job Summary**:
The **Concierge & Bookings Manager** is responsible to oversee all aspects of events, including set-up, food presentation, serving and cleanup while focusing on detail, quality presentation and the highest level of customer service.

Now, if you were to come on board as one of our **Concierge & Bookings Manager**, we’d ask you to do the following for us:

- Determine, establish, and implement service standards
- Supervise and coordinate activities of the banquet staff on a per shift basis, including scheduling, training, and ensuring proper work procedures and service standards
- Ensure staff training programs are implemented and measured regularly
- Establish and implement policies and procedures that ensure all company standards are met
- Cash out associates following cash handling procedures and investigate “over and shorts”
- Maintain and monitor product levels to avoid product or supply shortages
- Take part in building weekly schedule and notifying staff for the following week’s events
- Estimate, order and inspect supplies and inventory including bar supplies and beverages and ensure accuracy of all deliveries
- Ensure that all equipment is setup properly and operating efficiently and accurately
- Adhere to and enforce inventory and labour control measures
- Assist associates with serving guests as business levels demand
- Arrange for and ensure proper sequence of service for events
- Review scheduling and labour requirements to meet guest needs and maximize efficiency
- Conduct a daily pre-shift meeting to build rapport and ensure colleagues are well informed

Think you have what it takes to be our **Concierge & Bookings Manager** ? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

- Able to perform each duty that would be assigned to all employees working in the area of primary focus, including servers, bartenders, bus persons, and associated supervisory personnel
- Minimum three years of cash, food and beverage service management required, preferably in a
- high volume foodservice operation
- Excellent customer relations, communication and problem solving skills
- High school diploma required; post-secondary education in Hospitality Management is an asset
- Computer proficiency with Microsoft Word and Excel
- A valid driver’s license is required
- Must have current Food Safe Level 1 and Smart Serve certificates, as per provincial guidelines
- Available to work primarily nights and weekends, and occasionally holidays

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