Customer Relations Associate

6 months ago

Dartmouth, Canada Bass Pro Shops Full time

**Summary**:
Reporting to the Group Sales Manager - Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

**Responsibilities**:

- Greet and engage customers in a friendly and enthusiastic manner
- Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
- Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
- Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
- Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
- Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
- Assist in other areas of the store when business needs dictate

**Qualifications**:

- One or more years’ experience in a sales or service environment is preferred
- High school diploma or equivalent is preferred
- Ability to provide superior customer service and exceed customer’s expectations
- Ability to use good judgment and logic
- Experience in a related field or outdoor lifestyle
- Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Bass Pro Shops

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