Service Writer

**COMPANY OVERVIEW**:
**Oaken Equipment** is one the largest Compact Construction Equipment dealer network in Canada. With locations in Brampton, Scarborough, Windsor, Barrie, and Muskoka, Ontario, they are the dedicated dealer for the bulk of Central & Southwestern Ontario committed to going beyond customer expectations to deliver the industry’s highest standard of product sales and support.

This opportunity will allow you to work for Canada’s largest Bobcat dealer network, immersing yourself in one of the most diverse and respected construction and grounds maintenance product lines in the industry. You’ll be a part of a highly efficient service team, working alongside some of the best mechanics in the business. We offer an extensive onboarding training structure and any tools and support you may need to help you get the job done.

**KEY ACCOUNTABILITIES**:

- Provide excellent customer service from intake to release of equipment and perform any additional follow-up
- Listen carefully to customers and assess their equipment to determine the best repair plan
- Advise the customer on recommended equipment repairs and pricing quote
- Communicate with Parts Department and Technicians to make sure everything needed is on-hand
- Provide updates to customers as work is completed
- Answer detailed questions about services performed and price information
- Maintain customer records by keeping all files organized
- Scheduling service appointments over the phone
- Serve as a customer relationship manager

**KEY QUALIFICATION**:

- A **minimum of 2 years experience in a Service Counter/Service Writing** position within the automotive, truck or construction equipment industries.
- Technical/mechanical aptitude and/or licensed/background in construction equipment, truck or automotive.
- Strong interpersonal skills and relationship building capacity.
- Exceptional English language communication skills (written and verbal)
- Ability to effectively prioritize and adapt in a fast-paced environment.
- Computer proficiency in Windows and ideally dealership management software
- Existing Bobcat product knowledge is an asset
- Must be willing and able to work flexible hours during normal business hours in support of the business needs.
- Must have a valid Ontario Driver’s License with a clean driver’s report.

**WHAT WE OFFER**:

- Casual Attire
- On-Site Parking
- Company Events
- Annual Boot Allowance
- Extended Health Care
- Vision Care
- Dental Care
- Paid Time Off
- RRSP Matching
- Disability Insurance
- 1.5x Overtime Opportunity
- Vacation & Personal Days

Work remotely:

- No

We are a **people first** organization who has developed **trusted partner**ships under our **one house** philosophy. We **do what is right**, we do **whatever it takes** to keep the business and ourselves **always growing **and learning.

**Salary**: $60,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of experience do you have in Service Counter/Service Writing position within the automotive, truck or construction equipment industries

**Experience**:

- Service Advisor: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person