Operations Supervisor

3 months ago

Toronto, Canada Cushman & Wakefield Full time

**Job Title**

Operations Supervisor
**Job Description Summary**

The purpose of this position is to provide leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. The Building Operation Supervisor is charged with the day-to-day implementation of policies, procedures, programs and workplace services delivery that provides a well-managed and well-maintained building. An emphasis of this role is placed on a positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives. This position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives managing 24/7 operations,
- Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
- Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
- Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
- Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required
- Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex.
- Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
- Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives
- Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff

Supports staff during client discussions re: facility enhancements, capital expenditures, development/prioritization of capital infrastructure renewal plans, asset plans, etc.
- Reviews site monthly reports and business plans considering performance objectives/deliverables;
- Assists staff in tendering process; negotiates costs/fees with suppliers/contractors as required;
- Provides direction to staff; manages recruitment process; mentors/coaches staff; investigates performance issues/recommends action; conducts performance reviews; facilitates employee goal setting; identifies training/educational/professional development requirements;
- Directs/manages implementation of quality control and risk reduction programs (i.e., policies, procedures, ISO 9001, etc.);
- Reviews energy monitoring; supports client initiatives re: energy efficiency/conservation;
- Provides technical support re: life safety system failures, equipment breakdowns, etc.; investigates root cause;
- Provides operational support re: new business (from start-up to completion) according to schedule, specifications, and budget;
- Participates in planning/implementation of new business initiatives; recommends innovative business strategies;
- Participates in development/implementation of strategic marketing plans.
- Thoroughly familiar with the management contract and all requirements contained therein
- Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required

KEY COMPETENCIES

1. Communication Proficiency (oral and written)

2. Technical Proficiency

3. Problem Solving/Analysis

4. Leadership

5. Teamwork Orientation

6. Relationship Management

7. Financial Management

IMPORTANT EDUCATION
- A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required
- Experience in leasing, construction, engineering and all facets of property operation and building management preferred
- Experience with critica

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