Frontline Counsellor

POSITION: SHELTER COUNSELLOR; RELIEF INCLUDING OVERNIGHTS

REPORTS TO: Shelter Services Manager

**HOURS OF WORK**:
**Relief**: No guaranteed hours.

**Purpose Of The Position**:

- To ensure the safety and security of the shelter and all the residents and staff therein
- To ensure shelter communal living is respectful and supportive for all residents
- To professionally & appropriately respond to calls made to the 24 hour telephone line
- To provide solution-focused counseling and other supports to the women, youth and children residing in the shelter
- Maintaining the shelter in a safe, clean & organized condition
- Be a positive contributor to the Bethesda House team
- Balance “people work, paperwork & housework” in order to appropriately address the multiple components of the shelter counsellor job
- Appropriately co-ordinate shift duties in collaboration with other staff during overlap shifts
- Demonstrate a working knowledge of gender based violence including domestic violence, familial violence, human trafficking, and other forms of violence against women
- Support clients and their children in a compassionate manner appropriate to their specific individual needs and circumstances
- Demonstrate a working knowledge of mental health issues and be comfortable and competent working alone or with others, with clients experiencing mental health challenges
- Demonstrate a working knowledge of addictions and the Harm Reduction model and be competent working alone or with others, with clients experiencing addiction issues
- Understand and use the Brief Solution Focused Counseling modality when supporting clients
- Competently work alone or with others, on shift in often busy conditions with competing priorities
- Competently work alone or with others, with residents who may be challenging or threatening
- Be a positive, professional representative of Bethesda House with external agencies and the public

**Qualifications / Expectations**:

- Minimum, **Post Secondary Degree/Diploma** in a related field that supports **gender based violence**:

- Valid First Aid/CPR
- Up to date Criminal Reference Check
- Understanding and knowledge of trauma informed care

**Job Types**: Permanent, Casual

**Salary**: From $21.66 per hour

**Benefits**:

- Employee assistance program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed

Work Location: In person

Application deadline: 2022-04-10