Integrated Service Associate

5 months ago

Halifax, Canada The Workers’ Compensation Board of Nova Scotia (WCB) Full time

**PERMANENT AND TERM EMPLOYMENT OPPORTUNTIES**

**Integrated Service Associate**
Halifax, Nova Scotia

**About the Workers' Compensation Board of Nova Scotia**
The Workers' Compensation Board of Nova Scotia (WCB) is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

**About the Role**
As a member of the Integrated Service Centre team, you play a direct role in the overall service experience and support provided by the WCB when Nova Scotians are injured at work, as well as when they work during their recovery. As an Integrated Service Associate, you are often the first point of contact for workers, employers, and external service providers regarding their claims, as well when they make general inquiries regarding the Workers' Compensation Act, policies, and procedures. Through call and document management, you contribute directly to the overall effective delivery of specialized services to our internal and external customers.

The work of an Integrated Service Associate includes a wide range of activities focused on helping WCB clients by telephone, online, and in person. A Unified Call Distribution Telephone System (VOIP) is used to answer and /or escalate calls as needed.

Additionally, you play a critical role in the management and movement of documents that support workers, employers, service providers and WCB service delivery teams throughout the course of injury and recovery. To support your work, you will use automated and computerized equipment to input, process and extract data.

Document management involves processing claim-related documents. Processing includes, but is not limited to, claim registration, quality control (ensuring scanned images are legible), document validation (accurately assigning documents to the correct claim file), handling no action and/or medical aid only documents, closing on low risk claims and routing specific types of claims to appropriate caseworkers in the ISTs and WSTs.
- Successfully completed an Office Administration or Business Administration program
- Minimum of one (1) year experience in a customer service environment
- Demonstrated experience working with computer software in a customer service setting
- Previous work experience in a public or private insurance, medical, safety or another related environment is an asset
- Fluency in French and experience speaking French in a work environment are assets.

We offer a competitive compensation package including a salary range of** $44,957 - $56,195**.

**Application Details**

WCB Nova Scotia champions safety and promotes a diverse and respectful workplace. We are a scent and allergen reduced environment.

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