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Customer Service Representative

4 months ago

Nisku, Canada Drilling Tools International Full time

**Customer Service Representative based in Alberta, Canada**

Customer Service Representative (CSR) is responsible for receiving, reviewing, and processing customer tool orders. CSR are the liaison between DTI production and the customer for communicating the In-Process status of customer orders. Duties include managing the workload of the Tool Expeditors, Service Technicians, Machinists, Welders, QA/QC and NDE personnel to meet requested delivery requirements. Duties will also include communicating with customers any Non-Conformance concerns and reporting those concerns to the Quality Manager. They are required to adhere to all safety and quality policies implemented by Drilling Tools International, Inc.

**Education**:

- GED or High School Diploma, Technical background preferred.

**Experience**:

- 1-5 years previous CSR experience or in-house CSR trainee program preferred.
- Computer experience

**Qualifications**:

- Technical Aptitude
- Coordination skills working with schedules on multiple projects.
- Ability to communicate on technical issues.
- Strong organizational judgment.
- Ability to successfully work with people in all areas of the organization.
- Certified to drive a forklift.
- Computer skills and an Aptitude to expand on computer skills.

**Key Responsibilities/Essential Functions of the Position**:

- Daily interact with operations and sales staff and confirm resources for operation and production are available.
- Leads employees through the entire rental procedure from tool order, order preparation, order shipment, order return, tool inspection and repair, and accurate and prompt billing paperwork processing for timely billing.
- The ability to communicate with vendors, customers, expeditors, technicians, and the operations manager all needs for product realization.
- The ability to work with and understand the multiple specifications for Rotary Drill Stem Elements.
- The ability to work with and understand all aspects of the API/Q1 Specification for Quality Systems Standard
- The ability to understand and coordinate NDE work under the requirements of nondestructive examination standards.
- The ability to accurately record customer requests and requirements.
- Lead and/or present safety topics and conduct safety meetings.
- Inventory supplies and order as necessary.
- Other duties as assigned.

**Competitive wages and complete benefit package offered.**

Pay: $75,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Application question(s):

- This is not an office position, applicant Must be willing to work at times in the outside yard area exposed to inclement weather.

Licence/Certification:

- Forklift Licence (required)

Work Location: In person