Box Office Manager

3 weeks ago

Calgary, Canada Jubilations Dinner TheatreAussie Rules Piano Bar Full time

Do you want to be a part of something special? Not only is Jubilations Dinner Theatre a fun and exciting place to work, but we also offer exceptional live entertainment that our employees get to be a part of. We have an immediate need to hire a **Box Office Administrator** to join in on the excitement at our Calgary location. Working under the General Manager, this multifaceted position requires strong people and administrative skills that help make Jubilations the well-oiled entertainment machine that we are. At Jubilations, the show always goes on with the help of our amazing employees.
- Be accountable for staffing, training, and scheduling for a small Box Office
- Ensure the box office and its staff are held to a high level of professionalism and customer service in a timely manner
- Interact with patrons over the phone and in person. Interactions include, but are not limited to, taking reservations and ensuring guest satisfaction
- Review and create cash outs and deposits for both the box office and theatre accurately and efficiently
- Uphold all the dinner theatre policies and procedures as they relate to the Box Office
- Follow all procedures as they relate to the sale of tickets and a variety of passes including those sold to Costco Stores
- Assist with the creation of promotional materials and ensure patrons receive accurate show information, in conjunction with the General Manager
- Review accounts receivables in conjunction with the General Manager; This includes, but is not limited to, ensuring that all intercompany and hotel packages have been invoiced
- Maintain equipment in the office including ordering and stocking supplies
- Complete additional related tasks as requested by the General Manager
- 1-3 years’ experience in an administrative role, with exposure to accounting and customer service, preferably in a hospitality or similar setting
- Experience leading small teams required, preferably in a theatre management role
- Experience working in a box office setting an asset
- Ability to focus on tasks in a fast-paced environment with multiple competing priorities
- Excellent time management and organizational skills
- An enthusiasm for the arts

**During the interview, we will be looking for behaviours that demonstrate**:

- Articulate communication; able to adapt to various audiences
- Strong problem identification and resolution skills
- A confident, engaging, helpful and friendly demeanor
- A flexible and adaptable attitude
- Strong attention to detail and the ability to work under pressure

**What’s in it for you?**
- Be part of a team that fosters a fun, friendly and exciting environment
- A salary ranging from $38,000 - $45,000 per year
- Health and dental benefits
- Vacation time, profit sharing, Free and staff priced tickets, staff discounts

**Why Jubilations?**

Jubilations is a fun, interactive dinner theatre that has helped shape the Calgary arts scene for over 18 years. Our talented cast takes on the best in pop culture, crafting hilarious parodies of the biggest names in movies, music, and TV for an altogether unforgettable show. We pride ourselves on having the best employees in the business and providing an excellent place to settle into a fulfilling career.

**Our Commitment to Diversity and Inclusion**:
Jubilations values the diversity of the people we hire and serve. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

**Think you’d be a good fit?**

**Job Types**: Full-time, Permanent

Pay: $38,000.00-$45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Application deadline: 2024-06-15
Expected start date: 2024-06-16

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