Team Assistant
3 weeks ago
**Job Description**:
The Placement Team Assistant provides administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of client services. Acts as a liaison for clients, service providers, Care Coordinators and other stakeholders to maintain accurate and current client records using available technology, including the client database.
**SHIFT REQUIREMENTS**
Days and hours may require flexibility. The initial area and/or schedule may change in order to facilitate the needs of Home and Community Care Support Services Central in accordance with the ONA Collective Agreement. Ability to work outside normal business hours is required.
**SALARY**
**RANGE**
As per the collective agreement.
**PRIMARY RESPONSIBILITIES**
- Provides administrative support to facilitate the provision of client services.
- Using a computer, initiates updates and maintains client record in CHRIS database within documentation guidelines/parameters.
- Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or clients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator.
- Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for clients.
- Answers and responds in a professional manner to telephone, voice mail inquiries from clients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed.
- Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.
**SKILLS AND QUALIFICATIONS**
- Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma.
- 2 years’ related experience. Experience in a healthcare environment would be a definite asset.
- Previous experience in Placement Services preferred.
- Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar.
- Bilingualism (English/French) considered an asset.
- Excellent organization and prioritization skills to ensure data is entered accurately.
- Ability to work independently and accurately in the presence of frequent interruptions.
- Maintain confidentiality, exercise good judgment and discretion.
- Ability to manage frequent changes within a team environment.
- Regular attendance at work is required.
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