Customer Experience Associate

2 months ago

Montréal, Canada TD Bank Full time

Work Location:
Montréal, Quebec, Canada

Hours:
22.5

Line of Business:
Personal & Commercial Banking

Pay Details:
**Job Description**:
KEY ACCOUNTABILITIES

CUSTOMER
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
- Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
- Requires a broad knowledge regarding basic product suite of business supported
- Evaluates and recommends customer solutions from established options
- Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
- Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion
- Impacts team results through the quality of the services or information provided to customers
- Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
- Requires working knowledge and skills developed through formal training or work experience
- Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION
- High School diploma and/or
- 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career d

  • Customer Experience Associate

    2 weeks ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 171319 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Cashier / Customer Experience Associate

    2 days ago

    Montréal, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on...

  • Customer Experience Associate

    2 months ago

    Montréal, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 months ago

    Montréal, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 months ago

    Montréal, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 months ago

    Montréal, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 months ago

    Montréal, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Cashier / Customer Experience Associate

    2 weeks ago

    Montréal, Canada Walmart Canada Full time

    **What you'll do... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...**: - Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. _ Age - 16 or...

  • Customer Experience Associate

    2 weeks ago

    Montréal, Canada Kitco Metals Inc Full time

    **Title: Customer Experience Associate** **Reports to: Customer Experience Supervisor** **OVERVIEW** As a Customer Experience Associate, you will be a trusted front-line expert who is empowered to provide information and solutions to existing and potential customers regarding Kitco’s full range of products and services. Motivated by being an advocate for...

  • Customer Experience Associate

    3 weeks ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 415131BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1601 Rue Ste Catherine West **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    2 weeks ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 417569BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 272 Boul D'Anjou **Employment Type** - Regular **City** - Chateauguay **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    1 week ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 416054BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 8200 Boulevard Decarie **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 26.25 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    6 days ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 416105BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5900 Cotes Des Neiges **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - Multiple Opportunities **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    6 days ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 426204BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 272 Boul D'Anjou **Employment Type** - Regular **City** - Chateauguay **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    5 days ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 426305BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5500 Westminister **Employment Type** - Regular **City** - Cote St Luc **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    5 days ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 416229BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2001 Rue University **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    2 weeks ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 425603BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5800 Boulevard Cavendish **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Hours/Availability Detail** - 15 **Pay...

  • Customer Experience Associate

    1 week ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 418294BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 51 Avenue du Mont Royal Ouest **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    2 weeks ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 415795BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 8450 Newman **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada Trust,...

  • Customer Experience Associate

    1 week ago

    Montréal, Canada TD Bank Full time

    **Customer Experience Associate**: - 418324BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2065 Rue St Louis **Employment Type** - Regular **City** - Montreal **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...