Customer Experience Associate

3 days ago

Montréal, Canada Kitco Metals Inc Full time

**Title: Customer Experience Associate**

**Reports to: Customer Experience Supervisor**

**OVERVIEW**
As a Customer Experience Associate, you will be a trusted front-line expert who is empowered to provide information and solutions to existing and potential customers regarding Kitco’s full range of products and services. Motivated by being an advocate for the customer and providing an exceptional customer experience, you will actively promote and sell products and services that matter to our clients based on their individual needs and goals. You will be helping customers new to investing in precious metals, as well as expert investors.

Training hours are from 8:30 a.m. to 4:30 p.m. and can last up to six weeks.

**RESPONSIBILITIES**:
The responsibilities of this position include, but are not limited to the following:

- Provide consistent and professional customer service on every call.
- Maximize sales from inbound/outbound calls and through online chat.
- Adhere to all Precious Metals department policies and procedures.
- Provide customers with current product and service information.
- New account creation (Lead generation initiative).
- Update and ensure accuracy of customer information in our database.
- Advocate for the customer - ensure their voice is heard at Kitco.
- All other tasks as needed.

**REQUIREMENTS**:

- Bilingual (English/French).
- Excellent English written and verbal communication skills.
- Ability to prioritize and handle multiple tasks.
- Creative problem-solving, anticipating the unexpected and having solutions readily available.
- Ability to accomplish goals and objectives on time with a focus on quality.
- Possess good judgment and quick thinking.
- College Degree in either Finance, Accounting or Economics.
- Fully proficient with MS Office, Outlook and Excel.
- 3 years of experience as a Customer Service Representative (in the Financial services industry would be an asset).
- Experience as a Precious Metals Trader (would be an asset).
- Passionate about helping customers and building lasting relationships.
- Sales
- and service-oriented with a demonstrated ability to listen actively, identify sales opportunities, first-call resolution and problem solving.
- Strong time management, communication and negotiation skills.
- Attention to detail in a fast-paced environment.
- Demonstrated flexibility to adapt to a constantly changing environment.
- Team player with strong interpersonal skills.
- Positive and energetic attitude.
- Passionate about learning.

**About Kitco Metals Inc**:

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