Bellperson

**WHY WORK FOR HILTON WHISTLER RESORT & SPA**

The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience We offer our employees a fun and professional work environment with training and career advancement opportunities as well as meaningful benefits for their wellbeing. As a Bellperson, you will receive the following benefits:

- Competitive Pay
- Life & Leisure Program - Incentive paid out every day that you work
- Extended Health Benefit Plan
- Retirement Savings Programs
- Complimentary Meals
- Free On-Site Staff Parking
- 50% Discount at Cinnamon Bear Bar & Grille
- Access to Hotel’s Pool & Fitness Facility
- Participate in Hilton’s Team Member Travel Program
- Educational Assistance Program - Take courses that will assist with your career development

**PURPOSE**

The Bellperson is responsible for creating a great first and last impression on our guest. This position serves as an ambassador to the hotel and is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

**QUALIFICATIONS**
- Excellent command of the English language - written and verbal. Other languages an asset
- Basic administration skills - writing, filing, tracking, organizing, phone etiquette.
- Computer skills with knowledge of Microsoft Word and Property Management System OnQ
- Physically fit and energetic - able to stand for long periods of time moving luggage and assisting guests.
- Able to perform frequent lifting and must be able to lift 50lbs +.
- Able to multi-task and remain organized and professional
- Able to uphold all guest confidentiality holding guest privacy and security in the highest regard
- Be supportive of creativity and innovation, and be willing to openly embrace change
- Able to contribute to the successful organization and morale of the guest services team
- Previous customer service in a fast-paced environment meeting and exceeding guest expectations
- Valid Canadian driver’s license with clean driving record and comfortable driving multiple passengers in diverse weather conditions.
- Good problem resolution skills operating in a “win-win” fashion for guests
- Team oriented, outgoing, friendly and positive
- Punctual and professional