Integrated Wait List Worker

1 week ago

Brampton, Canada Regional Municipality of Peel Full time

**Job Description**:
**Integrated Wait List Worker**

**Human Services - Housing Services**

**CUPE LOCAL 966**

**Status**: 1 Contract Full-time up to December 31, 2024**

**Salary Range**:$**55,113.00 to $64,769.00 per annum**

**Work Mode**:Hybrid **_see below for more details about this work mode._**

**Location**:10 Peel Centre Drive, Brampton**

**Hours of Work**:35 hours per week**

**Who we are**:
Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.

“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”

**The Role**: The Integrated Wait List Worker connects applicants to the appropriate resources and provides case management support to those on the priority and centralized wait lists for Housing subsidy programs. Work is completed in accordance with the Housing and Children’s Services policies, procedures and Ministry legislation and guidelines. The Integrated Wait List Worker provides prompt efficient service to meet individual applicant’s needs using a holistic approach.

**What you will do in this role**:

- Receive, review, and determine initial eligibility for Housing applicants; placing them on the centralized wait list
- Receive referrals for Child Care subsidy from Children’s Aid Society, shelters and Ontario Works, and manage these applicants as priorities for the Child Care wait list
- Respond to applicant enquiries regarding status on the centralized wait list
- Provide prompt efficient service to meet the individual applicant’s needs
- Assess emergency needs and make appropriate referrals as necessary, both to internal and external resources
- Update relevant data changes, such as income and family composition
- Deal compassionately with all applicants, respond tactfully and diplomatically to inquiries and resolve complaints
- Ensure the integrity of the placement process, e.g. monitor wait list use by Social Housing Providers to ensure selections are made according to approved processes
- Maintain relationships and respond to questions from community partners and elected officials
- Provide support to Social Housing Providers regarding wait list technology and procedures
- Assist in providing community resources to identified pending eviction situations
- Respond to Tier 2 calls from the Customer Contact Centre regarding subsidy programs as necessary
- Prepare statistical reports as necessary

**What the role requires**:

- Requires post secondary education in a Human Services or a related field; may be equivalent to a high school diploma, plus 1-2 years of formal education in such field.
- Computer skills including Client Management System, Social Assistance Technology, Ontario Child Care Management System, DOMDOC, and MS Office Programs

**Skills/Abilities**:

- Ability to assess and identify issues and respond quickly and appropriately
- Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Housing Services, and Residential Tenancy Acts
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Ability to work independently and in a team environment
- Ability to exercise judgment to support good decision making
- Assessment and Problem solving skills
- Mathematical skills to calculate eligibility for subsidy
- Knowledge of all Human Services program areas including Early Learning and Child Care, Financial and Employment, Social Housing and Homelessness
- Knowledge of Regional services
- Knowledge of community resources
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Voluntary enrolment into OMERS pension plan
- Supportive leadership and a culture of respect and inclusion

**Preference will be given to qualified applicants who are currently in the bargaining unit.**

**Work Mode & Job Location**:In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the
**10 Peel Centre Drive, Brampton**:

- _worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

**_
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved._

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