Community Host

3 months ago

Winnipeg, Canada Pan Am Clinic Full time

**Requisition ID**: 367716
**Posting End Date**: October 4, 2024
**City**: Winnipeg
**Site**: Klinic Community Health
**Work Location**: Klinic Community Health
**Department / Unit**: Health Services
**Posting Category**: Non-Clinical
**Start Date**: ASAP
**Term End Date**: April 17, 2025 (with possibility of extension)
**Union**: CUPE
**FTE**: 1.0
**Anticipated Shift**: Days; Evenings; Weekends
**Annual Base Hours**: 2080
Community Host
Full-Time Term Position
**HOURS OF WORK**: Days/Evenings/Weekends
**START DATE**: Date of Hire
**TERM ENDING**: April 17, 2025 (with possibility of extension)
Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect.

The Community Host works to create a welcoming, respectful and safe environment at Klinic Community Health. The Community Host will greet and welcome all visitors and community members to Klinic Community Health, providing information and referral, both internally and externally. This position will help to coordinate safety and security policies, procedures and programs as well as assist and support people accessing services at Klinic (including community access services such as bathrooms, computer and telephone use).

**QUALIFICATIONS**:
Minimum of grade 12 or equivalent
Special education/training in community related issues
Comprehensive knowledge of the community
Equivalent combination of education and experience may be considered
Current standard First Aid required
Minimum two (2) years related work experience
Demonstrated ability to problem solve
Ability to read, write, speak and understand English
Exemplary oral communication skills
Ability to use a client centered, strength-based approach when working with community and clients
Demonstrated customer services and interpersonal skills and a respectful, courteous nature
Established relationships and connections with First Nations, Inuit and/or Metis communities
Previous work experience in First Nations, Inuit and/or Metis communities
Lived experience as a First Nations, Metis or Inuit preferred
Ability to work independently and amongst different departments within Klinic
Demonstrated ability to take and follow through on instructions and follow policies, procedures and direction(s)
Experience documenting and timely completion of incident reports
Must be physically capable of performing duties as assigned in all weather conditions
Successful completion of Criminal Records and Adult and Child Abuse Registry Check are required
Strong sense of confidentiality and non-judgmental attitude
Highly developed sense of networking and establishing connections and trust in the community
Excellent organizational skills
Demonstrated ability to multitask
Level 'C' CPR (AED certificate included), an asset
Non-Violent Crisis Intervention Certificate, an asset
Conflict Resolution Certificate, an asset
Previous experience working with an in marginalized communities, an asset
Fluency in languages other than English, an asset
Knowledge of community resources, an asset

**RESPONSIBILITIES**:
**Client/ Staff/ Volunteer Support**:
Greet those entering Klinic in a welcoming manner and directs them to the appropriate area
Assists clients with accessibility needs to enter and exit the building if/when needed.
Monitor use of washroom, computer, telephone and engaging accordingly when inappropriate use is observed (upwards and including requesting the individual leave the premises)
Assists with promoting new/other services or initiatives to those entering Klinic
Act as a safe and friendly presence in the reception area
Demonstrate awareness of other services and resources in the community and refer clients/visitor to as needed including offering directions
Demonstrate discretion and tact when dealing with highly confidential material and matters
Monitor client/visitor use at the community computers and assist with difficult tasks as requested. If inappropriate use is observed, request that the user stop immediately.
Provide information and referral about Klinic services to both clients and visitors to Klinic.
Promotes Klinic and its' services through positive representation and communication.
Check in retuning clients on Accuro
**Safety and Security**:
De-escalate volatile situations if and when they occur, equally prioritizing staff and client safety
Perform interior check of the building corridors and bathrooms regularly - first floor and basement (mínimally, every two hours)
Perform two visual sweeps per shift of the Klinic exterior at the start and end of shift notify Manager/Supervisor of anything
Effectively utilize

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