Casual Community Host

7 days ago

Winnipeg, Canada Klinic Community Health Full time

**Requisition ID**: 372367

**Posting End Date**: December 19, 2024

**City**: Winnipeg

**Site**: Klinic Community Health

**Work Location**: Klinic Community Health

**Department / Unit**: Health Services

**Posting Category**: Non-Clinical

Start Date: ASAP

**Union**: CUPE

**FTE**: 0.0

**Anticipated Shift**: Days; Evenings; Weekends

**Annual Base Hours**: 2080

Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect.

***

The Community Host works to create a welcoming, respectful and safe environment at Klinic Community Health. The Community Host will greet and welcome all visitors and community members to Klinic Community Health, providing information and referral, both internally and externally. This position will help to coordinate safety and security policies, procedures and programs as well as assist and support people accessing services at Klinic (including community access services such as bathrooms, computer and telephone use).

**QUALIFICATIONS**:

- Minimum of grade 12 or equivalent
- Special education/training in community related issues
- Comprehensive knowledge of the community
- Equivalent combination of education and experience may be considered
- Current standard First Aid required
- Minimum two (2) years related work experience
- Demonstrated ability to problem solve
- Ability to read, write, speak and understand English
- Exemplary oral communication skills
- Ability to use a client centered, strength-based approach when working with community and clients
- Demonstrated customer services and interpersonal skills and a respectful, courteous nature
- Established relationships and connections with First Nations, Inuit and/or Metis communities
- Previous work experience in First Nations, Inuit and/or Metis communities
- Lived experience as a First Nations, Metis or Inuit preferred
- Ability to work independently and amongst different departments within Klinic
- Demonstrated ability to take and follow through on instructions and follow policies, procedures and direction(s)
- Experience documenting and timely completion of incident reports
- Must be physically capable of performing duties as assigned in all weather conditions
- Successful completion of Criminal Records and Adult and Child Abuse Registry Check are required
- Strong sense of confidentiality and non-judgmental attitude
- Highly developed sense of networking and establishing connections and trust in the community
- Excellent organizational skills
- Demonstrated ability to multitask
- Level ‘C’ CPR (AED certificate included), an asset
- Non-Violent Crisis Intervention Certificate, an asset
- Conflict Resolution Certificate, an asset
- Previous experience working with an in marginalized communities, an asset
- Fluency in languages other than English, an asset
- Knowledge of community resources, an asset

**RESPONSIBILITIES**:

- **Client/ Staff/ Volunteer Support**:

- Greet those entering Klinic in a welcoming manner and directs them to the appropriate area
- Assists clients with accessibility needs to enter and exit the building if/when needed.
- Monitor use of washroom, computer, telephone and engaging accordingly when inappropriate use is observed (upwards and including requesting the individual leave the premises)
- Assists with promoting new/other services or initiatives to those entering Klinic
- Act as a safe and friendly presence in the reception area
- Demonstrate awareness of other services and resources in the community and refer clients/visitor to as needed including offering directions
- Demonstrate discretion and tact when dealing with highly confidential material and matters
- Monitor client/visitor use at the community computers and assist with difficult tasks as requested. If inappropriate use is observed, request that the user stop immediately.
- Provide information and referral about Klinic services to both clients and visitors to Klinic.
- Promotes Klinic and its’ services through positive representation and communication.
- Check in retuning clients on Accuro
- **Safety and Security**:

- De-escalate volatile situations if and when they occur, equally prioritizing staff and client safety
- Perform interior check of the building corridors and bathrooms regularly - first floor and basement (mínimally, every two hours)
- Perform two visual sweeps per shift of the Klinic exterior at the start and end of shift notify Manager/Supervisor of anything
- Effectively utilize safety and security response tools when necessary
- Takes a lead in responding to codes in a swift and timely manner
- In the even

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