Operations Supervisor

2 months ago

Mississauga, Canada Metro Supply Chain Full time

JOIN OUR TEAM
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
JOB SUMMARY
The Operations Supervisor plays a crucial role in overseeing all facets of the organization's warehouse operations. This includes responsibilities ranging from receiving and inventory control to picking, loading, safety, and security. The incumbent will collaborate with third-party loading services to ensure accurate and timely shipments, while also planning, organizing, leading and directing warehouse personnel activities.
**Shift**: Monday to Friday
**Time**: 2:30pm to 11:00pm
RESPONSIBILIES
The Operations Supervisor is responsible for, but not limited to:

- Ensuring employees adhere to policies, processes, and performance standards.
- Supporting the rollout of new processes, providing training support
- Training, supervising, and overseeing reporting personnel in designated areas.
- Maintaining targets, objectives, and goals throughout induction processes
- Implementing/supervising safe practices and ensuring compliance with the Occupational Health and Safety Act
- Coordinating effective communications with internal and external clients
- Assisting in annual reviews for all warehouse associates
- Managing and controlling the yard, inbound and outbound flow
- Managing the shipping of all products to other Metro facilities
- Ensuring proper processes with a focus on identifying damages and ensuring stop dates
- Supervising all warehouse personnel, including hiring, scheduling, and development
- Overseeing all receiving activities to ensure on-time delivery and monitoring yard management.
- Supervising billing for all warehousing storage
- Supervising hours/payroll and all warehouse operations employees
- Ensuring the completion and sign-off of the end-of-day checklist
- Sending end-of-day reports to leadership up to the regional level after each shift
- Ensuring a proper handoff to the next shift supervisor
- Completing end-of-day checklists and reports
- Performing disciplinary actions when required

EXPERIENCE
- Previous experience as a Warehouse Supervisor or similar leadership position with a proven track record
- Effective communication skills in English, both written and verbal
- Strong working knowledge of warehouse operations and leadership

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EDUCATION
- College diploma in Business Management or 3+ years of relevant experience in the Supply Chain/Distribution/Transportation industries

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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