Operations Supervisor

6 months ago

Mississauga, Canada GardaWorld Full time

We are currently hiring an Operation Supervisor for our Secure Transport division at the Mississauga, ON branch.

**Your mission at GardaWorld**:
Reporting to the Operations Manager, you will be in charge of the cash services messenger team. On a daily basis, you will be responsible to plan, organize and manage the work of your team and ensure customer satisfaction.

We are looking for a passionate leader who will be able to establish great relationships with his/her unionized employees.

GardaWorld Secure Transport is the #1 supplier of cash services in North America and offers you the opportunity of an exciting career.

**We offer**:

- Competitive salary and benefits
- Permanent afternoon position
- 3 weeks' vacation
- Overnight and weekend shift's
- Be part of a dynamic team
- On-site parking
- International company offering many career opportunities

**Responsibilities**:

- Plan, organize and manage the work of your employees and ensure customer satisfaction.
- Investigate to verify and resolve customers and shippers complaints
- Serve as a contact person for all workers from assigned territories
- Implement schedule and policy changes
- Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
- Participate in disciplinary process or settlements of grievances.
- Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations
- Monitor spending to ensure that expenses are consistent with approved budgets
- Collaborate with other supervisors and staff members in order to formulate and implement policies, procedures, goals, and objectives
- Prepare management recommendations, such as proposed fee or schedule changes
- Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

**Requirements**:

- 5 years' experience in administration and management of unionized employees is an asset
- Available to work on a night schedule
- Excellent written and verbal communication skills (English)
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Valid driver's license with a good driving record
- Health and Safety management experience
- Working knowledge of WSIB reporting process
- Possession acquisition license (PAL) If none, contingent of passing all necessary security clearance + courses provided
- Driven by offering exceptional customer service
- Sense of urgency, outstanding communication and problem solving
- Strong teamwork and partnership orientation
- Mechanical and/or electrical inclination is an asset

**Interested? Join our workforce

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