Night Auditor
2 months ago
Experience in the hotel industry as a Night Auditor will be preferred as you will understand the requirements of this role. You must be upbeat, friendly, and customer service oriented as you are the first point of contact for guests.
**Why Join Our Team**:
- Significant discounts at Our Family of Hotels
- Medical, Prescription, Dental and Vision Benefit options
- Free e-Doctor and counselling services for you and your family
- E-giftcard recognition incentives
- Employee appreciation events and celebrations
- A diverse and inclusive workplace environment
- Opportunities for career growth
**What You'll Do**:
- Checking guests in and out.
- Receiving and managing reservations made online and by telephone.
- Verifying guests' payment methods during check-in.
- Diligently follows operational standards policy and procedures.
- Assigning rooms to guests and informing them of any specials offered by the hotel.
- Organizing transport services for guests at their request.
- Providing guests with information about the hotel and the city.
- Resolving guest issues regarding hotel services, amenities, and policies.
- Administrative duties, balancing shift transactions, and accurate data entry.
- Performing night audit, filing, and faxing reports.
- Ensuring accuracy of financial information such as daily record sheets, guest accounts, receipts, and vouchers.
- Completing daily bank deposit of cash and cheques.
- Performing specific guest service standards specific to an individual property such as setting up the continental breakfast and programming wake-up calls.
- Elevating the customer and employee experience.
- Communicating and coordinating with General Manager and other departments.
**Your Availability**:
- Friday, Saturday, and Sunday
- Hours Required: 11pm - 7am
**Your Background**:
- 1+ years customer service or hospitality experience.
- Must be professional, friendly and excel at providing a great customer experience.
- The ability to multitask.
- Excellent organizational and time management skills.
- Effective English-speaking communication skills.
- Basic math skills.
- A true desire to create a welcoming atmosphere in a fast-paced environment.
**Who We Are**:
Since 1998, we've been known for disrupting the industry by being the innovative underdog, creating excitement and always being counted on to make guests feel welcome, comfortable, safe, and cared for. Our hotel is managed by d3h Hotels and part of the Home Hotels franchise which was born in Saskatchewan and has a Head Office located in Saskatoon. Our people-centered culture is based around sharing Authentic Prairie Hospitality which represents warm hospitality, a humble heart, and the vitality that people from the prairies are known for. This means upholding our Values of:
- Work Ethic - Together we are ready, eager, and dedicated.
- Engagement - We strive towards common causes that will enable us to feel motivated, energetic, and fulfilled.
- Integrity - We are honest, responsible, and trusted.
- Fairness - We have a shared respect and value for all people.
- Growth - We strive towards progressive improvement, advancement, and innovation.
**Job Types**: Part-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
Application question(s):
- Do you need employer sponsorship to be eligible to work in Canada?
- Do you currently reside in Saskatoon? If not, where do you reside?
- Are you available to work Friday - Sunday from 11:00 pm to 7:00 am?
Work Location: In person
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