Night Auditor

3 days ago

Saskatoon, Canada Saskatoon Inn & Conference Centre Full time

**Reports to**: Front Desk Manager

**Department**:Front Desk

**Principle Purpose of Job**: The Night Auditor is responsible for ensuring 5 Star Customer Service Standards, while providing extensive knowledge of products and services offered. Also responsible for accounting responsibilities.

**Organizational Structure**: The Night Auditor is responsible for working with the entire hotel to ensure customer satisfaction and a smooth operation of the Front Desk.

**Key Job Responsibilities**:
Night Audit
- Ensures all express check outs are done
- Liaisons with the security guards to resolve any guest noise issues.
- Prepare Registration Cards for next day arrivals
- Inputting all departmental daily sales
- Balancing all credit card machines to daily sales
- Prepare confirmation slips, including postage
- Process guarantee no-shows
- Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary ensuring all required documentation is obtained.
- Completes in-house bucket check as well as performs account over limit checks.
- Runs computer through nightly processing sequence to reset for following days use in balancing of applicable functions.
- Audits, records and balances all food and beverage income (postings and charges).
- Audits all banquet tickets before postings, verifying the accuracy of the calculations and attaching most recent information.
- Prepares and transmits credit card deposits.
- Processes all city ledger work to accounting.
- Program wake up calls
- Update function board

Customer Service
- Meet and greet all customers and guests in a friendly and professional manner at all times
- Strive to exceed customer expectations by providing exceptional customer service
- Provide extensive knowledge of Saskatoon and surrounding areas attractions to all customers and guests
- Provide extensive knowledge of all products and services offered.
- Keep well informed of hotel events through log book, function sheets, and memos on a daily basis
- Protect privacy of guests, ensuring names and room numbers are secure
- Secure customer and guest’s valuables, utilizing safety deposit boxes
- Welcome feedback from all customers. Report customer concerns or complaints to supervisor or Manager on Duty immediately, if resolution is not attained
- Offer to assist with luggage upon arrival and departure

Operations - Manage hotel at 100% occupancy
- Handle all hotel bookings through established reservation system, following proper procedures
- Knowledge of all procedures and policies (i.e. cancellations, no shows)
- Operate hotel’s switchboard and message center including knowledge of voice mail
- Check with night auditor to ensure special requests are handled
- Print copies of arrival and departure reports for current day
- Stock and organize stationary at front desk
- Check in hotel guests, hand out keys, passes, cards, etc.
- Check out hotel guests, issue receipts and handle customer billing
- Have extensive knowledge of safety procedures, including fire and pool emergency procedures
- Operate fire annunciator panel, as required
- Coordinate deliveries for bellman, including ordering flowers for packages
- Ensure proper procedures are followed when using the fax and photocopier machines
- Do accurate cash outs at the end of each shift, while following proper cash out procedures
- Operate credit card machines
- Filing history documents, following proper procedures
- Gift certificate sales, encouraging up selling
- Knowledge of DMX Signal Strength music system
- Stuff envelops, clean the back office
- Back up documents as required

General
- Communicate any maintenance required to the maintenance department
- Demonstrate a commitment to maintaining high standards
- Maintain constant communication levels with immediate supervisor
- Any other job duties assigned by the Front Desk Manager or supervisor

**Hours of Work**: Shift work is required

**Qualifications**:

- Able to take on leadership role
- Work independently and as a team player
- Professional attitude at all times
- Neat in appearance
- Follow all policies and procedures
- Knowledge and implementation of safety procedures
- Grade 12
- Problem Solver
- Task orientated
- Attention to detail
- Strong data entry, analytical and communication skills.
- Must be proficient in Microsoft Word, Excel, network systems and accounting software.
- Able to prioritize and meet strict deadlines.
- Flexible, positive and energetic with the ability to work under pressure.
- Has an understanding of customer service and is able to implement it on a day to day basis.
- Hospitality experience preferred.
- Accounting knowledge an asset

**Job Types**: Full-time, Permanent

**Salary**: $14.00-$14.50 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour sh

  • Night Auditor

    7 months ago

    Saskatoon, Canada Alt Full time

    **Your calm temperament vibrates to the rhythm of the night** Are you a night owl who enjoys working in an unpredictable environment where initiative is an undeniable asset? We're looking for an autonomous Night Auditor with an open and empathetic attitude, who will be responsible for guest arrivals and departures, as well as recording the day's...

  • Night Auditor

    2 months ago

    Saskatoon, Canada Hotel Senator Full time

    Join our team at the Historic Hotel Senator today! We are looking for part time and a full time night auditor for our front desk operations. Experience is an asset. Duties include, receiving guests to property, folio management, reservations, and related desk duties, and night audit responsibilities. We are located in the heart of downtown Saskatoon and are...

  • Night Auditor

    7 months ago

    Saskatoon, Canada Courtyard by Marriott Saskatoon Airport Full time

    At the Courtyard by Marriott Saskatoon Airport we are proud of offering exceptional hospitality and unforgettable experience to our guests. Our family-oriented culture and values such as Honesty, Integrity and Hard Work create a warm and fun environment that everyone loves to work in. We are currently looking for a Night Auditor to join our team. The night...

  • Night Auditor

    2 months ago

    Saskatoon, Canada PR Hotels Full time

    **Who You Are** Would you consider yourself a night owl? Warm, outgoing, patient, but most importantly consistently striving to be better and able to provide outstanding service? If you answered “YES” to any of these, we are looking for people like YOU! The Holiday Inn Express & Suites Saskatoon Centre is looking for a new Night Auditor to join our...

  • Hotel Night Auditor

    7 days ago

    Saskatoon, Canada Heritage Inn Hotel Full time

    The Heritage Inn Hotels & Convention Centres is a family-owned independent hotel brand born in the 1970’s with 8 locations in AB, BC & SK. We strive to ensure reliable service, comfort and value to our customers; promote growth and teamwork with our employees and partner and foster collaboration to stimulate and sustain economic and tourism growth within...

  • Hotel Night Auditor

    7 days ago

    Saskatoon, Canada Heritage Inn Hotel & Convention Centre Full time

    _The Heritage Inn Hotels & Convention Centres is a family-owned independent hotel brand born in the 1970’s with 8 locations in AB, BC & SK. We strive to ensure reliable service, comfort and value to our customers; promote growth and teamwork with our employees and partner and foster collaboration to stimulate and sustain economic and tourism growth within...

  • Hotel Night Auditor

    2 days ago

    Saskatoon, Canada Heritage Inn Hotel & Convention Centre Full time

    _The Heritage Inn Hotels & Convention Centres is a family-owned independent hotel brand born in the 1970’s with 8 locations in AB, BC & SK. We strive to ensure reliable service, comfort and value to our customers; promote growth and teamwork with our employees and partner and foster collaboration to stimulate and sustain economic and tourism growth within...

  • Night Auditor

    4 months ago

    Saskatoon, Canada Home Inn & Suites Saskatoon Full time

    Experience in the hotel industry as a Night Auditor will be preferred as you will understand the requirements of this role. You must be upbeat, friendly, and customer service oriented as you are the first point of contact for guests. **Why Join Our Team**: - Significant discounts at Our Family of Hotels - Medical, Prescription, Dental and Vision Benefit...

  • Front Desk/night Auditor

    2 months ago

    Saskatoon, Canada Travelodge Hotel Saskatoon Full time

    **Job Summary** MUST BE ELIGIBLE TO WORK IN CANADA **Responsibilities** - Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures. - Manage reservations, including modifications and cancellations, while ensuring accurate data entry into the hotel management system. - Handle guest inquiries and complaints...

  • Part-time Night Auditor

    3 months ago

    Saskatoon, Canada Home Inn & Suites Saskatoon Full time

    Experience in the hotel industry as a Night Auditor will be preferred as you will understand the requirements of this role. You must be upbeat, friendly, and customer service oriented as you are the first point of contact for guests. **Why Join Our Team**: - Significant discounts at Our Family of Hotels - Medical, Prescription, Dental and Vision Benefit...

  • Night Audit

    7 months ago

    Saskatoon, Canada Days Inn Saskatoon Full time

    Days Inn Saskatoon is now hiring a Full time Night Auditor. Duties include making reservations, answering phone calls, balancing credit cards, handling guest needs and complaints, ensuring hotel is quiet after quite time, and all other duties as needed by management. Hotel front desk experience is required and Opera property management is an asset. Please...

  • Night Auditor/front Desk Agent

    4 weeks ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    _PART TIME - Night Auditor / Guest Service Representative_ **Award Winning Comfort Suites is looking for our next WEEKEND STAR!** Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. We are searching for someone who is looking for a...

  • Night Auditor

    2 days ago

    Saskatoon, Canada Heritage Inn Hotel Full time

    **This position will include**: Answering and directing all calls appropriately and efficiently Process and confirm room reservations Greet, register and assign rooms to arriving guests Present statement of charges to departing guests and receive payment for services Perform daily reporting using computerized and manual systems Ensure work areas are...

  • Night Auditor/front Desk Agent

    1 day ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    Night Audit/Front desk relief Award Winning Comfort Suites is looking for our next STAR! Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. Essential Job Duties: - Welcome guests with an appropriate greeting and consistently...

  • Night Auditor/front Desk Agent

    6 days ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    Night Audit/Front desk relief Award Winning Comfort Suites is looking for our next STAR! Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. Essential Job Duties: - Welcome guests with an appropriate greeting and consistently...

  • Night Auditor/front Desk Agent

    7 days ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    Night Audit/Front desk relief Award Winning Comfort Suites is looking for our next STAR! Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. Essential Job Duties: - Welcome guests with an appropriate greeting and consistently...

  • Guest Service Agent/night Auditor Relief

    7 months ago

    Saskatoon, Canada Comfort Suites Saskatoon Full time

    _PART TIME - Guest Services Representative_ **Award Winning Comfort Suites is looking for our next STAR!** Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. We are searching for someone who is looking for a career, not a...

  • Front Desk Manager

    1 day ago

    Saskatoon, Canada Best Western Plus Valemount Inn and Suites VALEMOUNT , BC Full time

    **What will I be doing?** The Front Desk Manager is responsible for ensuring the department runs smoothly through all shifts. Reporting to the General Manager, you will be carrying out your duties and leading by example in the way you conduct yourself and your work. Through your leadership, employees will complete their daily tasks safely, treat other team...

  • Guest Service Supervisor

    7 months ago

    Saskatoon, Canada Alt Saskatoon Full time

    **JOB SUMMARY** Reporting to the Guest Service Manager (GSM), the Guest Services Supervisor (GSS) is responsible for ensuring the highest level of guest service by maintaining standards for all positions within the Front Office department. The person will work closely with his team and maintain a stable relationship with other departments. **WHAT WE...

  • Guest Service Supervisor

    3 months ago

    Saskatoon, Canada Holiday Inn Express & Suites Saskatoon Centre Full time

    **Who You Are** We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Supervisor. Guest Service is a crucial part of our overall operation; there is never a dull moment! We all work together to make our guests feel at home so that guests can have the best experience possible. At...