Night Auditor/front Desk Agent

3 weeks ago


Terrace, Canada Days Inn by Wyndham Terrace Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring accurate and timely check-in and check-out processes
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns, escalating to management when necessary
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area
- Perform Hotel Night Audit

**Skills**:

- Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Attention to detail and ability to multitask in a fast-paced environment
- Basic computer skills, including knowledge of reservation systems or hotel management software

Note: Previous experience in a similar role is preferred but not required. Training will be provided.

If you enjoy interacting with people, providing exceptional customer service, and working in a dynamic environment, we invite you to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. You will play a vital role in creating a positive guest experience by providing excellent guest relations and efficiently managing the hotel's phone systems.

**Job Type**: Part-time
Part-time hours: 16 per week

Ability to commute/relocate:

- Terrace, BC V8G 1R1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

Expected start date: 2023-08-02


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