Customer Service Representative

2 months ago


Toronto, Canada Bangla Store Inc. Full time

We are a leading retail store offering a wide range of high-quality products to our customers across Canada. Our goal is to provide exceptional service and create a pleasant shopping experience for every visitor.

**Responsibilities**:

- **Customer Service**: Greet customers, assist them in selecting products, answer questions, and provide information about products and current promotions.
- **Transaction Processing**: Conduct sales operations, work with the cash register, handle cash and non-cash payments.
- **Problem Solving**: Professionally and promptly address customer inquiries and complaints to ensure their satisfaction.
- **Maintaining Order**: Ensure cleanliness and order in the sales area, and maintain attractive product displays.
- **Informing**: Inform customers about special offers, discounts, and new arrivals.
- **Teamwork**: Collaborate with colleagues to ensure the efficient operation of the store.
- **Adherence to Company Policies**: Follow all service standards and internal company rules.

**Requirements**:

- **Education**: High school diploma or equivalent.
- **Work Experience**: Previous experience in customer service or retail is preferred.
- **Communication Skills**: Excellent communication abilities and the ability to connect with various types of customers.
- **Customer Orientation**: Friendly attitude, willingness to help, and aim to exceed customer expectations.
- **Flexibility**: Willingness to work a flexible schedule, including weekends and holidays.
- **Computer Literacy**: Basic skills in working with cash register systems and software.
- **Physical Requirements**: Ability to lift and move products weighing up to 15 kg and stand for extended periods.

**Job Types**: Full-time, Part-time

Pay: From $21.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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