IT Service Desk Analyst

2 months ago

Toronto, Canada Upper Canada Forest Products Full time

**Who We Are**: UCS Forest Group is North America’s premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries. We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative panels. The quality of our products and service experience is unparalleled. From Toronto to Vancouver and Calgary to Kelowna, we are Delivering the Difference to Canada as Upper Canada Forest Products.

**About the Role**: The IT Service Desk Analyst's role is to ensure proper resolution of issues so that our employees across our North America can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user incident and service requests and escalating incidents when considered appropriate and necessary to maintain expectations set by senior management. Problem resolution involves the use of diagnostic and request tracking tools, as well as a frequent requirement to provide in-person, hands-on help to users across all technology platforms.

**You will be responsible for**:

- Providing excellent customer service across all areas of the business.
- Documenting all pertinent information relating to the incident or service request, including name, department, contact information and nature of the request, problem or issue.
- Contributing to the IT knowledge base and user guide documentation.
- Testing fixes to ensure problems have been adequately resolved.
- Performing post-resolution follow-ups to service requests.
- Adhering to SLAs to manage end user expectations.
- Alerting management to emerging trends in incidents.
- Assisting in software releases and roll-outs and communication to the end users.
- Assisting with end-user training/support, as required

**Skills & Requirements**:

- College diploma or university degree in the field of computer science or equivalent and/or 1-2 years equivalent work experience.
- Knowledge of basic computer hardware, including laptops, desktops, servers, VoIP telephony and mobile devices (ie. iPhone, iPad).
- Experience with desktop and server operating systems, including Windows 10, Office 365, Windows Server 2012/2014, Citrix, Active Directory.
- Application support experience with creating/logging/resolving tickets.
- Exceptional customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks.
- Hard-working with experience working in a team-oriented, collaborative environment

  • Service Desk Analyst Toronto, On Long Term

    2 weeks ago

    Toronto, Canada Atlantis IT group Full time

    Hi Hope you are doing good ! Please find the below urgent position with me if you are available in the job market, please reply with your updated resume. **Service Desk Analyst** **Toronto, ON** **Duration**: - Long Term **Tasks / Performance Targets** **Field/Tasks** **Knowledge Management** Learn and implement new technologies, tools, processes,...

  • Service Desk Analyst

    1 month ago

    Toronto, Canada Cognizant Full time

    **Service Desk Analyst** **Must Have Skills** - Service Desk **Good To Have Skills** - Service desk - UAM - Service Desk App Support - Service Desk Asset Services - Private Equity Fund Accounting - Fund Accounting **Employee Status **:Full Time Employee **Shift **:Day Job **Travel **:No **Job Posting **:Feb 08 2023 **About Cognizant

  • Service Desk Analyst

    2 weeks ago

    Toronto, Canada IT Weapons Full time

    IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. is a managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership, and are ranked among the top 50 IT service providers in North America. We're doing well, and we're growing - and now looking to add another great...

  • IT Service Desk Analyst

    3 weeks ago

    Toronto, Canada The Hillman Group Full time

    Who We Are & What We Do The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products. The Hillman Group Canada employs over 700 employees in 2...

  • Service Desk Analyst

    2 weeks ago

    Toronto, Canada Allied Full time

    Allied is looking for a **Service Desk Analyst** to join our Technology team in Toronto. At Allied, everything starts with purpose. In the role of Service Desk Analyst, you ensure our team members have access to our information technology offerings. In turn, you elevate every Allied team member to connect and complete their tasks with efficiency. **Who...

  • Service Desk Analyst

    1 month ago

    Toronto, Canada Connect Hearing Full time

    Toronto, CanadaService Desk Analyst - We at Connect Hearing are looking for a - **Service Desk Analyst** to come to join our team in a - **Remote **opportunity to support our national network of clinics.**Who we are**: - Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the...

  • Service Desk Analyst

    2 days ago

    Toronto, Canada AGF Management Limited Full time

    About the Team AGF’s Service Management team provides a strategic approach to the creation, delivery, support, and management of IT services to the firm. About the Role The Service Desk Analyst will support AGF’s enterprise Information Technology Service Management Program. Your Responsibilities- Act as AGF’s Service Desk lead and perform the...

  • Service Desk Analyst

    2 weeks ago

    Toronto, Canada Citco Full time

    Service Desk Analyst Toronto, Canada **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team...

  • Service Desk Analyst/

    1 week ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst/

    2 weeks ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst/

    1 week ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst/

    2 weeks ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst/

    2 weeks ago

    Old Toronto, Canada Advantage Personnel Full time

    Service Desk Analyst: Fredericton, NB We are currently looking for Service Desk Analysts to join our client's team in Saint John! This is an excellent opportunity to join one of New Brunswick's leading employers, with lots of room for advancement for the right candidate. Available Shift: Monday to Friday; 8:00am to 5:00pm Rate of Pay: $23.00 per hour ...

  • Service Desk Analyst

    1 day ago

    Toronto, Canada CBI Health Full time

    **IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Service Desk Analyst

    2 months ago

    Toronto, Canada Stefanini, Inc Full time

    Stefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: Promote 'customer first' approach with all interactions. - Identify,...

  • Service Desk Analyst

    2 weeks ago

    Toronto, Canada AGF Management Limited Full time

    About AGF: Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range...

  • Analyst, Service Desk

    2 months ago

    Toronto, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...

  • Analyst, Service Desk

    5 days ago

    Toronto, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...

  • Service Desk Analyst

    2 months ago

    Toronto, Canada Stefanini Full time

    Stefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: - Promote 'customer first' approach with all interactions. - Identify,...

  • IT Service Desk Analyst

    1 week ago

    Toronto, Canada Ontario Regional Corporate Office Full time

    **Job Type: Full-Time** **The Gateway to Your Future** Be part of our growing IT Team! The IT Service Desk Analyst! This role would require the applicant to work shifts that could include weekends/holidays and evening/night shifts and will be required to work full time from the office **We Provide** - Full benefits package for full-time employees -...