Customer Service Coordinator

2 weeks ago

Montréal, Canada Natus Medical Incorporated Full time

**Customer Service Representative**

Location: Remote

The** **customer service representative is a crucial team member, who provides extraordinary service to our customers and distributors, while achieving goals and targets set forth by the management team. Responsible for working with customers throughout the entire Service relationship.

**What you’ll get to do in this role: 7 bullets**
- Make outgoing calls to existing customers to schedule service calls, as well as, prospective clients. Create/Schedule at a mínimal 40 SA’s on a weekly basis.
- Prepares service quotations as requested by either a customer, service team members, sales or management.
- Enters and processes service orders and customer information into CRM.
- Invoice/Bill daily Service appointments as they are completed by Field Service Technician
- Work closely with Field Service Technicians for territory management and streamline monthly schedule
- Handles Key Accounts with orders, scheduling, repairs and invoicing
- Receive and process customer orders for supplies and accesoiries
- Handles customer inquiries regarding status of orders and answers questions regarding service capabilities and offerings.

**What we are looking for:

- Basic qualifications**
- Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Minimum of 3 years of Customer Service experience with phone experience.
- Proficiency in MS Office tools - Outlook, Word and Excel
- Excellent organizational and time management skills are required.

**Preferred Skills**:

- 1 - 2 years Inside Sales experience preferred
- Knowledge of ERP and CRM systems (experience with Salesforce desirable).

**Travel Required**: Minimal for training. No travel required for normal job functions.

ABOUT US:
Natus Medical Incorporated is recognized by healthcare providers globally as **the** source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.
- Natus Medical Incorporated is committed to protecting our employees, customers and communities against COVID-19 and requires all employees to follow our vaccination policy, which currently require a COVID-19 vaccination for employment._

**EEO Statement**: _Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status._

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