Desktop Support Analyst

1 week ago


Regina, Canada Saskatchewan Polytechnic Full time

**Competition Number**
- P16211

**Posting Title**
- Desktop Support Analyst

**Classification**
- Band 8

**Location**
- Saskatchewan Polytechnic Regina Campus

**Other Location(s)**
- Saskatchewan Polytechnic Regina Campus

**Building**

**Other Building**

**Date Posted**
- 01/20/2025

**Closing Date**
- 01/28/2025

**JIQ #**
- 024/60025

**Start Date**
- 02/10/2025

**End Date**
- 06/27/2025

**Open Until Filled**
- No

**Ongoing**
- No

**Category of work**
- Part Time (Full Time Hours)

**Bargaining Unit**
- Professional Services

**Hours of Work**
- Regulated 36 hours (modified)

**Salary Range**
- $2,451.58 - $2,928.31 bi-weekly

**Temporary Market Stipend**
- $4500 per annum

**Incumbent**

**Total Assigned days (AC) / Total Hours per biweekly pay**
- 72 total hours per biweekly pay

**Posting Status**
- Open
- Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

**Job Duties/Qualifications, Skills and Abilities(QSA)**:

- Job Duties

**Job Duties**- password and account management
- Windows and Mac devices
- troubleshooting peripherals
- software requisition and installation
- mobile devices
- training and documentation
- project and new service rollouts
- self-service knowledge base article development

Desktop Support analysts may be required to work evening and weekend shifts and work from any one of Sask Polytech’s locations. Desktop Support Analysts will have an opportunity for growth and leadership skill development through the mentorship, onboarding, and training of student analysts.- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

**Specific Accountabilities**

**Duties**

**Required Qualifications, Skills and Abilities (QSA)**
- 1. Two-year Diploma in Information Technology (foreign education must have Canadian equivalency certification). Equivalent combinations of education, training and experience will be considered.
2. One year experience within an enterprise information technology environment.
3. Demonstrated knowledge in providing technical and troubleshooting assistance related to technical hardware and software, peripherals, mobile devices and other tools and products within an enterprise information technology environment.
5. Demonstrated knowledge of service management, remote management, and client management tools.
6. Effective analytical, problem solving, and decision-making skills.
7. Strong communication and facilitation skills.
8. Effective organizational and time management skills.
9. Strong customer service skills, with proven ability to develop and sustain productive customer relationships.
10. Ability to work independently and/or cooperatively in groups with a high level of initiative and motivation.
11. Demonstrates valuing diversity.

**Desired QSA


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