Service Facilitator

3 weeks ago

Mississauga, Canada COSTI Immigrant Services Full time

**Duties**:

- Assists and supports Newcomer Employment Services programs which includes ensuring program standards and procedures are met.
- Coordinates all project activities for online delivery including assessments, referrals, guest speakers, networking, work placement coordination and follow up support.
- Liaises with community partners; communicates and conduct outreach.
- Prepare staff schedule and coordinate with the team to conduct client intake, assessment, placement, and client referrals.
- Coordinate online workshop delivery; monitor client attendance and troubleshoot activities in breakout rooms.
- Creates, organizes, and maintains operational files online.
- Ensures weekly, monthly, and quarterly component deliverables are met.
- Develops and maintains system for tracking tuition subsidies and internship funds disbursement.
- Identifies and where applicable resolves programming concerns and issues.
- Design, administer and monitor client feedback surveys; assists manager in the analysis and evaluation of programs and services.
- Recommends and implements outreach strategies to recruit participants and to establish relevant contacts within the community.
- Assists in the recruitment of employers for mock interviews, job placements and where possible paid employment.
- Assists program manger in tabulating, compiling, verifying, and preparing monthly, quarterly and annual statistical and narrative reports.
- Plans, implements, and facilitates online workshops via MS Teams, Zoom and other online tools.
- Organizes centre wide events such as job fairs and open house activities.
- Train and support volunteers/placement students.
- Performs other administrative duties as required.

**Qualifications**:

- Completion of Career and Work Diploma or Social Services Diploma or diploma in Business Administration, Human Resource, or related discipline
- Minimum one (1) year experience in preparing, administering, coordinating, monitoring and troubleshooting virtual classrooms.
- Minimum one (1) year experience in administering Bridging program.
- Demonstrated ability to monitor program activity to ensure the provision of quality service in meeting program objectives and achieving customer satisfaction.
- Demonstrated ability to liaise with community organizations and government.
- Well-developed organizational, interpersonal and communication skills.
- Knowledge of the Regions of Peel & York underserved neighbourhoods and serving multi-barrier clients.
- Sensitive to and aware of the multicultural community and the social problems facing immigrants.
- Ability to communicate in languages other than English is an asset.
- Ability to work in a fast-paced environment with exceptional multitasking skills.
- Must have a reliable vehicle for business travel.
- Must be available to work some evenings & weekends.
- Must be fully vaccinated or exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.
- Experience working with newcomers and/or immigrants an asset.
- Must be fully vaccinated or exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

**Location**:

- 10 Gillingham Drive, Brampton, 6750 Winston Churchill Blvd., Mississauga and 3100 Rutherford Rd, Vaughan

**Duration of Position**:

- July 15, 2024 to Open Ended

**Starting Salary Range**:

- $53,796 to $56,399 per annum with benefits

**Posting Date**:

- 2024-06-04

**Closing Date**:

- 2024-06-18

**Notes**:

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