Travel Counsellor

Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 7 months to less than 1 year
- or equivalent experience
**Work setting**:

- Relocation costs not covered by employer
- Airline ticket office
- Willing to relocate
- Corporation or company ticket office
**Tasks**:

- Attend to other financial transactions, such as plane tickets and travel insurance
- Calculate cost of travel and accommodations
- Handle reimbursement in case of transportation and hotel reservations cancellation
- Recommend suitable products
- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
**Computer and technology knowledge**:

- Galileo
- Apollo
**Geographical areas of specialization**:

- Canada
- South America
- North Pacific
- South Pacific
- Asia
**Area of specialization**:

- Sales
**Economic specialization**:

- Retail business
**Transportation/travel information**:

- Willing to travel
- Willing to travel overnight
- Travel expenses paid by employer
**Work conditions and physical capabilities**:

- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
- Combination of sitting, standing, walking
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Group insurance benefits
- Life insurance
**Long term benefits**:

- Long-term care insurance
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Other benefits