Patient Experience Coordinator
3 weeks ago
**Position: Administrative/Client Experience Coordinator**
Join our team here at Savanna and be a part of creating an exceptional patient experience while advancing your career skills. We are located in the vibrant city of Calgary ( NE Area), surrounded by an amazing community. We work alongside a team of highly trained admin/client experience coordinators who are regarded as one of the best in the city.
At Revital Health Physio & Massage, we offer a comprehensive range of services including physiotherapy, chiropractic care, massage therapy, acupuncture, shockwave therapy, IMS, and rehab exercises, all dedicated to serving the patients of Calgary, Airdrie and Chestermere. We are currently seeking a passionate Medical Office Assistant/Administrator to join our dynamic team here at Savanna
**What we offer**:
1. Full-time and part-time hours available
2. Competitive hourly compensation ranging from $15 to $17
3. Career training to enhance your skillset
**If you share our core values, we would love to hear from you**:
- Achieve the best patient outcomes
- Provide an exceptional experience for every patient
- Foster a strong and positive work culture
**Responsibilities**:
- Commit to the onboarding process for a quicker ramp-up
- Learn to deliver excellent patient experiences over the phone
- Familiarize yourself with clinic management software for scheduling, invoicing, and payments
- Enjoy assisting people, even in a fast-paced environment
**Preferred qualifications (not required)**:
- Inbound or outbound phone experience
- Previous work in a healthcare setting (e.g., medical office)
- Medical Office Assistant Certification
- Familiarity with physiotherapy, massage therapy, chiropractic care, and acupuncture
- Knowledge of insurance providers such as Blue Cross, Medavie, Telus Portal, Provider Connect, and Nexgenrxbilling
- Have working experience of MVA, WCB and AHS procedures
- Proficient computer skills and familiarity with office equipment
- Ability to learn new software and perform data entry
- Understanding of general office procedures
/ Part-Time
**Job Types**: Full-time, Part-time
**Salary**: $15.00-$17.00 per hour
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
**Education**:
- DCS / DEC (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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