Deputy Supervisor-testing Integrity

2 weeks ago

Brampton, Canada Serco North America Full time

Position Description:
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada

You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES - Driver Examination Services.

We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.

**SUMMARY/PURPOSE**:

- Provide compliance and fraud/risk mitigation oversight of testing services at DriveTest Centres, across Ontario
- Support and assist with confidential investigations into allegations of internal and external fraud and unethical activities, alongside Business Integrity Manager.
- Supervise and ensure adherence to company guidelines and processes designed to ensure business integrity.
- Monitor DriveTest Centres to ensure Driver Examiner and Driving Instructor compliance with defined business practices and standards
- Identify and report areas of risk, and work with key stakeholders to propose and implement mitigating solutions
- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
- Responsible and accountable to meet the Project Agreement KPIs.
- ** ** This position will mostly work at the CAA off site truck location.**

**KEY RESPONSIBILITIES**:

- Monitor DriveTest Centre levels of compliance with policies and procedures with a focus on detecting and mitigating fraud and unethical activities in the workplace
- Monitor employee adherence to processes by reviewing scorecards, reports and conducting in-vehicle audits
- Perform data analytics to identify anomalies and potential areas of exposure.
- Identify and mitigate Serco liabilities using fraud prevention and awareness processes.
- Work with key internal stake holders, to review and implement new business initiatives and other special projects as assigned
- Direct subordinate employees in performance of section tasks and responsibilities.
- Perform hands on work in support of section service delivery objectives.
- Accountable for performance management of subordinate employees, including authority to initiate corrective action in line with HR approval model.
- Accountable to ensure all assigned deliverables and other reports are completed accurately and on time.
- Accountable to ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff and that resources are made available to achieve the standard.
- Communicate key business objectives to front-line staff.
- Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.
- Other related duties relevant to this position as may be required.
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

**Health & Safety, Environmental**:

- Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.
- Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Serco and customer safety regulations and procedures.
- Accountable for the implementation of plans to drive for results in the areas of safety, compliance, service delivery and cost.
- Authority to stop work or service delivery for matters relating to H&S and regulatory compliance risks.

**General**:

- Reliable vehicle required for local travel - travel estimated to be 25%. Ability and willingness to travel throughout Ontario, on occasion, required.
- This position typically follows a Monday to Friday schedule; however, occasional Saturday work may be required based on business needs. Flexibility in availability is necessary to accommodate these requirements.

**JOB REQUIREMENTS**:
**EDUCATION /CERTIFICATIONS**:

- Post-Secondary education in a related field or possess a relevant combination of education
- Possession of a valid Driver’s License i.e. A, B, M, Z, is preferred; if not, the ability to obtain all classes of licenses will be considered

**KNOWLEDGE and EXPERENCE**
- 3-5+ years experience in a leadership capacity
- Previous supervisory experience.
- Experience in fraud m

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