Telecommunications Specialist

**Telecommunications Specialist**

**Department**: Information Technology Services

**Campus**: South - Windsor

**Posting Type**: External

**Status**: Appendix D - term until June 2025

**Position Testing**: Yes

**Clerical Testing**: No

**Start Date**: As soon as possible

**Competition #**:24-SS-23

**Classification**:Support Staff

**Payband**:I

**Hourly Rate**:$39.34 - $45.59

**Hours Per Week**: 40

**Closing Date**:OPEN

St. Clair College is seeking an experienced and motivated professional who shares our commitment to quality and student success.

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**CORE DUTIES & RESPONSIBILITIES**

Must be able to evolve with the changing environments and systems. The incumbent will work with consultants to migrate phones from the current system to the new system. The incumbent is responsible for programming new phones after they have been implemented. The incumbent will be responsible for maintaining the system after all phones have been migrated. - **20%**

The college houses enterprise telephone and voice mail systems. The parent configuration has over 1500 extensions and sets, 4 Megalink Digital Channels, analogue trunking, off premise extensions, Centrex, DID, and 1FL lines queue Administration for various departments and services. The incumbent is responsible for the implementation, configuration and maintenance of the above mentioned systems. - **15%**

Working with management, the incumbent coordinates the Communication Services Department by evaluating the daily activities to monitor service levels and implementing procedural changes (with approval) to ensure the most efficient operation; analyses any major problems affecting services and if necessary elevates the service request to the administrative level within the supplier’s organization; liaise with outside vendors for upcoming new releases of software and/or equipment; attend seminars and user group meetings. The incumbent will also review all telephone bills and investigate any discrepancies and report these to their manager. - **10%**

Other duties as assigned - **5%**

**MINIMUM QUALIFICATIONS**

**EDUCATION**

**EXPERIENCE**

**ANALYSIS & PROBLEM SOLVING**
- Maintain Telecommunications Infrastructure
- Maintain telephony infrastructure. Maintain 4911 (emergency service) without disruption.
- Resolving unusual Systems problems

**PLANNING/COORDINATING**
- Planning and design for the installation/set up of all Systems renewal, reconfiguration and integration.
- Plan and coordinate telecommunications systems upgrades and changes.
- Provide guidance, direction, and training for new Switchboard staff as well as new staff throughout the College.

In order to be considered, internal applicants must be in good standing as defined in the College’s Recruitment & Selection Policy.

St. Clair College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require an accommodation, please contact Human Resources.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: $39.34-$45.59 per hour

Expected hours: 40 per week

Work Location: In person

Application deadline: 2024-12-11