![Toolbox Cloud](https://media.trabajo.org/img/noimg.jpg)
IT Support Technician
2 months ago
For the past decade, Toolbox Cloud has proven itself on being the reliable IT services company for a variety of industries. Being able to implement and support anything from X-ray sensors to camera systems, Windows OS to macOS, Google Workspace to Microsoft 365.
We pride ourselves in our customer service and ability to respond quickly to resolve any issues for our clients. Providing one contact support for a multitude of technologies makes it easier for our clients to get back to their business operations sooner.
**What we are looking for**
- Experience administering Microsoft Desktop environments, including Microsoft Office 365.
- Familiarity with administering anti-virus and backup solutions.
- Help / Service Desk experience with a Managed Services Provider or similar experience.
- Maintain, document and take ownership of service tickets, configurations and procedures.
- Proven strengths in customer service, attention to detail and follow-up.
- Ability to establish a good client rapport.
- Self-starter and able to work with mínimal supervision and to tight deadlines.
- Demonstrated problem solving ability and positive attitude.
- Post-Secondary education in Information Technology or Computer Science.
- 1+ years of experience in client support and help desk administration.
- Valid driver’s license, clean drivers abstract, and regular access to a reliable vehicle.
- Availability for evening and weekend work.
- Work is from home (remote) with few on-site visits to clients, if required.
**Good to have**
- Certifications from Microsoft, Cisco, or other Tier 1 vendors.
**Supplemental pay types**
- Overtime pay
- Automobile / Vehicle allowance
**Salary**: $45,000.00-$55,000.00 per year
**Benefits**:
- Automobile allowance
- Paid time off
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Overtime pay
Licence/Certification:
- Driver's License (required)
Willingness to travel:
- 25% (preferred)
Work Location: Hybrid remote in Oshawa, ON
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