Project Coordinator, Laboratory Services

7 months ago

Burnaby, Canada SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
This position is responsible for communications with internal and external clients. This would include acting as an advocate and facilitator for all clients; assist the Operations Manager with external customer service and support, scheduling and priorities in order to maintain service deadlines for all clients.
- Communicate with internal and external clients (ex. clarifying client's instructions and requirements, estimated turnaround time and notifications of missed turnaround dates, providing status reports, providing quotations, client information to the laboratory, relaying information regarding methods, detection limits, scheme codes, etc.)
- Respond to customer concerns and complaints and initiate corrective or preventative actions. In addition, monitor and aid other Project Coordinators with the investigation and timely closure of CAPA’s for group
- Accountable for the top line of sales support through customer retention and additional sales from current and new clients.
- Communicates the selected methodology to meet Client or regulatory requirements with direction from the Operations and Technical Team in the form of quotations.
- Responsible for updating client files in LIMS in collaboration with LIMS Support team and Global Business Support (GBS) Team.
- Initiates New Client or Project On-boarding program by ensuring that updates are sent to clients on a regular basis, periodic check of feedback from clients and ensure actions are taken to respond to client feedback
- Responsible for ensuring that Minerals Commercial laboratory is responding to and meeting the requirements of their clients as per management objectives, and assisting clients with quotations and correspondence.
- Assist Management or Sales Team with external customer service and support.
- Responsible for tracking quotations for the Team and ensuring that information is gathered and quotations are generated appropriately by the Quotes Team.
- Ensure that all regular follow-up on quotations is completed, determination if quotation needs to be closed out or won and if decision date needs to be altered is communicated to the Quotes Team.
- May be assigned and coordinate special or _ad hoc_ projects as needed.

**Qualifications**:

- A minimum of a community college diploma (or equivalent) with chemistry knowledge is required.
- Ability to use Office 365 Suite
- MS Excel, Outlook, MS Teams, Sharepoint is a must.
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Minimum of one years’ experience in a minerals laboratory environment.
- Post-Secondary education in a Business or Science related field is an asset.
- Some working knowledge of the mining and minerals industry.
- Excellent customer service, client support and business service consulting skills.
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Ability to work well with others & independently.
- Proven time management skills and strong attention to detail.
- Works well under pressure.
- Extended hours and shift work may be required from time to time.
- Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

Additional Information
**Salary**:$22 - $24 per hour

**Some benefit highlights**:

- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility

**Schedule**: Monday to Friday

  • Project Coordinator, Laboratory Services

    6 months ago

    Burnaby, Canada SGS Full time

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: This position is...

  • Client Services

    6 months ago

    Burnaby, Canada MBC Group Full time

    The Opportunity About MBC Group MBC Group is your trusted partner in transformative engineering solutions. As a multi-disciplinary specialty Canadian engineering firm, we are driven by a singular mission: to disrupt the industry through relentless innovation and unwavering collaboration. Our team of over 150 seasoned professionals excel in turnkey...

  • Laboratory Manager

    1 week ago

    Burnaby, Canada CARO Analytical Services Full time

    CARO Analytical Servicesis an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in...

  • Human Resources Coordinator

    4 weeks ago

    Burnaby, Canada LifeLabs Medical Laboratory Services Full time

    For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic...

  • Laboratory Manager

    5 days ago

    Burnaby, Canada CARO Analytical Services Full time

    CARO Analytical Servicesis an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in...

  • Project Client Support Coordinator, Geochemistry

    5 days ago

    Burnaby, Canada SGS Full time

    Company Description We are SGS - the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team...

  • Laboratory Area Lead

    5 days ago

    Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...

  • Food Laboratory Assistant

    4 months ago

    Burnaby, Canada CARO Analytical Services Full time

    **DESCRIPTION**: Food Laboratory Assistant - Burnaby, BC _(Sun-Thu, 8:30AM-5:00PM)_ As a Laboratory Assistant for CARO Analytical Services’ growing laboratory network, your main responsibilities will include: - Perform all required quality control procedures. - Follow analytical methods in accordance with SOPs and specific study requirements. - Prepare...

  • Laboratory Technician

    7 months ago

    Burnaby, Canada SGS Full time

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: This position will...

  • Project Coordinator

    3 weeks ago

    Burnaby, Canada DOORMATE SERVICES INC Full time

    **Job Title: Project Coordinator** **Reports to**: Project Manager **Location**: Office with Regular Site Visits **Job Summary** The Project Coordinator supports the Project Manager by overseeing and coordinating multiple ongoing projects in the door industry. This role involves conducting regular site visits, addressing real-time site issues, managing...

  • Laboratory Analyst

    7 months ago

    Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an environmental, food & Cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in...

  • Laboratory Analyst

    5 days ago

    Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an environmental, food & cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in...

  • Food Laboratory Technician

    4 months ago

    Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...

  • Operations Support Supervisor

    3 weeks ago

    Burnaby, Canada LifeLabs Medical Laboratory Services Full time

    For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic...

  • Food Laboratory Technician

    7 months ago

    Burnaby, Canada CARO Analytical Services Full time

    CARO Analytical Servicesis an environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in testing our...

  • Food Laboratory Technician

    5 days ago

    Burnaby, Canada CARO Analytical Services Full time

    CARO Analytical Servicesis an environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in testing our...

  • Laboratory Analyst

    5 days ago

    Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an environmental, food & cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in...

  • Laboratory Analyst

    7 months ago

    Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an environmental, food & cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in...

  • Laboratory Analyst

    3 days ago

    Burnaby, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an environmental, food & cannabis laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in...

  • Project Manager

    7 days ago

    Burnaby, Canada ALS Global Full time

    **Location**: ALS Environmental, Burnaby **Reports to**: Client Services Manager About the Position **There are three primary objectives of this role as follows**: 1. to optimize customer satisfaction, trust and relationship through excellent proactive communication, and the facilitation of technical support 2. to ensure that project scope aligns with the...