Surveillance Operator

Are you looking for an exciting opportunity in the casino industry? Do you have a keen eye for detail and a passion for maintaining safety and security? If so, we want you to join our team as a Surveillance Operator at Red Deer Resort & Casino.

At Red Deer Resort & Casino, we pride ourselves on providing a safe and enjoyable environment for our guests and employees alike. As a leading casino destination, we are dedicated to upholding the highest standards of security and surveillance to ensure the integrity of our operations.

**Essential Duties and Responsibilities**
- Monitor live video feeds to identify and report any suspicious or unauthorized activity on the casino floor, gaming areas, and other designated areas.
- Maintaining strict confidentiality is essential for this role.
- Conduct routine patrols and observations to maintain vigilance and detect potential security breaches or violations of company policies.
- Operate advanced surveillance equipment and software to capture and record footage for review and investigation.
Collaborate with security and management teams to respond promptly to incidents, emergencies, and other security-related concerns.
- Observes participants in table games to detect cheating, identify rule violators, and monitor persons designated as suspicious or 'persons of interest'.
- Maintain accurate and detailed records of observations, incidents, and actions taken during shifts.
- Adhere to all company policies, procedures, and regulatory requirements related to surveillance and security operations.
- Perform any additional tasks as required or instructed to ensure the overall success and smooth operation of the casino.

**Education, Qualification and Requirements**
- A minimum of high school or equivalent (GED) is required.
- At least one (1) year of previous surveillance experience is preferred, although such experience is not necessary.
- Previous casino experience is preferred.
- Must be at least 18 years of age or older.
- AGLC gaming licensing is a requirement for this position, which includes a criminal record check.
- Intermediate proficiency with Microsoft Office (Outlook, Word, and Excel) and the internet.
- Excellent observation skills with strong attention to detail.
- Must possess the ability to multitask effectively and demonstrate motivation and willingness to learn.

**Work Environment**
- Intense atmosphere focused on detecting suspicious or unlawful activity
- Fast-paced and dynamic environment
- Extended periods of sitting and monitoring surveillance screens
- Limited physical movement during shifts
- Use of computer keyboards and other equipment for extended periods

**Hours of Work**
- The hours of work for this position will vary depending on operational requirements but will include afternoon, evening, and late night, as well as weekends and holidays.