Csr - Customer Service Representative

7 months ago


Orangeville, Canada CSN Leggett's Full time

Job Description: Customer Service Representative

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order placement, and issue resolution
- Analyze customer needs and recommend appropriate solutions or products
- Process orders, returns, and exchanges accurately in the system
- Maintain customer records and update information as needed
- Follow up with customers to ensure satisfaction and resolve any outstanding issues
- Collaborate with other team members to improve overall customer experience

**Requirements**:

- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Ability to multitask and prioritize tasks effectively
- Outbound calling experience is a plus

We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

**Salary**: $17.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Orangeville, ON L9W 1J8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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