Front Desk Agent Ymca

You must be time flexible - M**ainly evenings and weekends**

**Membership Sales and Services Representative**

The YMCA is a charitable, mission based organization dedicated to the development of thousands of people in spirit, mind and body. The Humber Community is seeking an enthusiastic individual that will provide front-line service and support to all YMCA members and participants and divisions. The Representative will facilitate membership retention, recruitment and re-connection strategies and performs other duties as assigned by the Membership Sales and Services Supervisor.
- **Key Responsibilities**:_
- Ongoing relationship development with members: welcome and greet members to the center, provide information on programs and services, and provide center tours to new members.
- Conduct regular walk-throughs of facility to report member feedback, and to ensure safety of members.
- Register members into ActiveNet database for memberships, programs, bookings etc and ensure registration are monitored and managed accordingly.
- Accurate cash handling of registration payments, point of sale purchases, rentals, Strong Kids donations etc.
- Ensure all additional administrative duties are accurately and effectively completed as assigned by Supervisor.
- At all times role model best practices and exhibit the highest level of service delivery in product area(s) consistent with S.A.M. (Serving All Members) standards and best practices.
- Adhere to Child Protection Policies
- Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the YMCA programs and services.
- Cleaning duties
- Any other duties assigned by supervisor
- **Qualifications**:_

Education/Certifications/Credentials/Professional Registration
- High School Diploma
- Computer Skills imperative
- Standard First Aid - an asset
- **Must be responsible and mature**

**Experience**
- Minimum of 1 year experience in the YMCA organization and/or a minimum of 1 year customer service, retail or marketing experience.
- Experience working in a non-profit environment will be considered an asset and working with volunteers
- Must be customer service oriented

**Knowledge/Skills**
- Excellent problem solving, multitasking, and time management skills
- Outstanding interpersonal and communication skills.
- Able to deal with difficult situations and customer complaints with confidence.
- Strong computer skills: working knowledge of Microsoft Office and beginner knowledge of ActiveNet would be an asset
- Friendly, outgoing, mature, and welcoming personality.
- Strong work ethic
- Team player

**Job Type**: Part-time + call in as needed

Only those considered will be contacted.

**Job Type**: Part-time
Part-time hours: 7 - 15 per week

**Salary**: $15.00 per hour

**Benefits**:

- On-site gym

Schedule:

- Evening shift
- On call
- Weekends as needed

Application question(s):

- Is your cover letter attached?

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 1 year (preferred)

Work Location: In person