Customer Support Management Advisor

2 weeks ago


Quebec City, Canada Beneva Full time

Job Posting Title:
Customer Support Management Advisor

Status:
Regular

**Job Description**:
À ce poste, vous faites partie de l’équipe d’Excellence des pratiques en gestion d’invalidité avec comme principal mandat d’évaluer les besoins des adhérents dans le cadre de dossiers d’invalidité complexes dont le potentiel de retour productif sur le marché du travail est limité.

Votre expertise vous permettra de mettre en place des stratégies d’accompagnement novatrices dans le but d’améliorer l’expérience client, mais aussi la charge financière de l’assureur

Vous avez à cœur le bien-être du client? Vous avez un sens aigu pour la rentabilité et l’innovation? Ce poste est pour vous

Vous vous réaliserez dans les fonctions suivantes
- Évaluer les besoins de l’adhérent en termes de navigation santé, accès aux soins et de littératie financière afin mettre en place un plan d’intervention pour l’accompagner vers les ressources disponibles à même le régime d’assurance collective ou autres ressources pertinentes.
- Accompagner l’adhérent afin d’effectuer l’arrimage avec les autres produits détenus dans le régime d’assurance collective ou autres produits chez Beneva selon les procédures de travail.
- Évaluer et prioriser les dossiers ayant un potentiel de bénéficier d’une solution d’accompagnement visant à réduire la durée de l’invalidité ou l’engagement financier de l’assureur.
- Effectuer une révision exhaustive des dossiers sélectionnés en vue d’identifier la stratégie d’accompagnement appropriée à la situation.
- Procéder au besoin à une mise à jour des renseignements médicaux et non médicaux et effectuer les démarches appropriées pour clarifier la situation. Demander l’avis au besoin à nos médecins-conseils pour clarifier la condition médicale.
- Coordonner et effectuer les suivis appropriés selon le plan d’action qui sera mis en place.
- Coordonner des initiatives avec l’équipe de réadaptation interne ou des fournisseurs spécialisés afin de mettre en place des interventions pour favoriser une réintégration productive sur le marché du travail.
- Mettre en place des stratégies d’accompagnement novatrices qui réduiront l’engagement financier de l’assureur et amélioreront l’expérience client.
- Effectuer des recommandations à l’adhérent pour favoriser son mieux-être financier et optimiser son autonomie financière.
- Évaluer les possibilités offertes avec le régime de retraite de l’adhérent afin d’en tirer profit pour mettre en place des solutions novatrices qui permettront à l’adhérent d’effectuer une transition entre une invalidité et la retraite.

Vos talents et qualifications
- Baccalauréat dans le domaine de la santé, en orientation, en psychoéducation, en administration ou toute autre formation pertinente.
- Minimum de 3 à 5 années d’expérience en gestion d’invalidité de dossiers de longue durée ou en réadaptation professionnelle
- Capacité à travailler de manière autonome
- Démontrer une capacité d’analyse, de synthèse et de prise de décision.
- Excellence maîtrise de la langue française, parlée et écrite
- Anglais de niveau intermédiaire ou avancé
- Maîtrise des outils de la suite Microsoft Office et compétence à œuvrer dans un environnement numérisé

LI-Hybrid

S2
- Purpose :_
- True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services._

Follow us on Instagram



  • Quebec City, Canada SFL Wealth Management Full time

    If you have outstanding interpersonal skills, aspire to be part of a winning team, and can clearly explain financial products, then this role is for you! ABOUT US IT360 Financial stands out as a dynamic and forward-thinking company, providing tailored insurance and investment solutions primarily for independent IT consultants. IT360 Financial is currently...


  • Quebec City, Canada SFL Wealth Management Full time

    If you have outstanding interpersonal skills, aspire to be part of a winning team , and can clearly explain financial products, then this role is for you! ABOUT US IT360 Financial stands out as a dynamic and forward-thinking company, providing tailored insurance and investment solutions primarily for independent IT consultants. IT360 Financial is...


  • Quebec City, Canada SFL Wealth Management Full time

    If you have outstanding interpersonal skills, aspire to be part of a winning team, and can clearly explain financial products, then this role is for you! ABOUT US IT360 Financial stands out as a dynamic and forward-thinking company, providing tailored insurance and investment solutions primarily for independent IT consultants. IT360 Financial is currently...


  • Quebec City, Canada BID Group Full time

    The Technical Support Advisor is a highly motivated tradesman managing the projects for the installation team. As a key team member of the technical team, you will be involved primarily in ensuring parts and materials are available for projects by reviewing blue prints, working with factory to schedule parts, verifying receipt of items, tracking and managing...


  • Quebec City, Canada iA Groupe financier iA Financial Group Full time

    Are you someone who is a Team Player who is proactive and loves to learn? Are you interested in pursuing a career in Compliance and Risk Management? We are looking to hire a Risk Management and Compliance Advisor to join our close-knit team! Reporting to the Director of iA-Dealer Services Compliance & Risk Management, you will act as resource and one of the...

  • Relationship Advisor

    3 weeks ago


    Quebec City, Canada National Bank of Canada Full time

    **Primary Locations**:Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: - Do you want to help transform the omnichannel client experience by rolling out a new client-centric engagement approach? - Are your decisions data-based and are you adept at the ongoing optimization of the client journey? - Do you analyze...


  • Québec City, Canada Logibec Full time

    Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge? For almost 40 years, Logibec has been innovating and developing targeted software solutions in close collaboration with healthcare institutions, enabling their partners to meet...


  • Québec City, Canada Logibec Full time

    Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge? For almost 40 years, Logibec has been innovating and developing targeted software solutions in close collaboration with healthcare institutions, enabling their partners to meet...


  • Quebec City, Canada BMO Financial Group Full time

    VIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Language Requirements for role: Strong verbal and written language skills in both French and English Certifications: Must have completed Canadian Securities Course (CSC) Work from home Availability to work between 8:00AM and 6:00PM EST Monday to Friday (37.5 hours per week) **Advisor, BMO...


  • Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Quebec City, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Quebec City, Canada Humi Full time

    At Humi, we take pride in going out of our way to help Canadian businesses and families take ownership of their financial security. As our team is rapidly scaling, we are looking to find a driven, empathetic, team oriented, and highly organized professional to join as an Advisor of Group Benefits Solutions. As the Advisor, Benefits Solutions, we will...

  • Customer Support

    2 months ago


    Quebec City, Canada Cummins Inc. Full time

    **Customer Support - Parts** **Description** Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might...


  • Quebec City, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Quebec City, Canada BMO Financial Group Full time

    VIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 **Language Requirements for role**:Strong verbal and written language skills in both French and English **Availability to work** between 8:00AM and 10:00PM EST Monday to Friday (37.5 hours per week) - You set your own schedule - Are you ready to take the next step your career while working from home?_ -...


  • Quebec City, Canada BMO Financial Group Full time

    VIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 - Are _y_ou _r_eady to _b_uild _y_our _c_areer in the _i_nvestme_n_ts _i_ndustry while _w_orking _f_rom _h_ome?_ - Yes, you read that right. This is a _r_emote _r_ole meaning you will be working at home _everyday_! Say goodbye to commutes to and from the office and grow your career from the comfort of your...

  • Advisor, Securities

    2 weeks ago


    Quebec City, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Quebec City, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Customer Assistant

    3 weeks ago


    Quebec City, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Banking Advisor

    4 weeks ago


    Quebec City, Canada National Bank of Canada Full time

    **Attendance** On-Site **Job Number** 15868 **Category** Support **Status**: Permanent**Schedule**: Part-Time 33 hours**Posting date** 05-Jul-2023 **Location**: Quebec, Quebec**Area of Interest**: Advisory services, Personal bankingsA career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions...