Department Coordinator

1 month ago

Vaughan, Canada MircomGardia Ltd. Full time

**Service Department Coordinator**

Mircom/Gardia Ltd. is the GTA’s distributor of advanced Fire Detection & Alarm, Voice Evacuation & Communication Systems, Controlled Access & Security solutions. Mircom/Gardia Ltd. is a privately held company with industry roots dating back to the early 1960’s. With a well-earned reputation for excellence in service, reliability and quality, the company currently stands among the fastest growing service providers in the building systems sector. With the addition of new management personnel and strategies Mircom/Gardia Ltd. is entering its most aggressive expansion to date.

**Key Job Responsibilities**:

- Scheduling of technicians to conduct service calls and routine test inspection and verification services.
- Provide support in procuring parts required for projects and service calls.
- Provide applicable reports and work orders to technicians.
- Control submission of technical staff documentation.
- Effectively communicate with customers including answering incoming calls.
- Dispatching of field technicians using software-based program for scheduling and time sheets.
- Contribute to the development of software geared toward department expansion.
- Contribute to general duties and responsibilities as requested or required.

**Knowledge, Skills and Experience**:

- Experience in customer service/dispatching.
- Ability to communicate in English both verbal and written.
- Strong computer skills (Microsoft Office, Excel, Word, Outlook, etc.)
- Previous Fire Alarm/Fire Protection industry experience is an asset but not essential.
- Effective communicator with all levels of customers, staff and management.
- Excellent ability to think critically and problem solve.
- Solid customer focus and ability to work under pressure; ability to meet customers needs.
- Must have exceptional organizational skills, willing to learn.
- Strong time management skills with the ability to multi-task and prioritize.

**We offer**:

- Competitive Wages
- Group Health Insurance Plan
- Company RRSP Plan
- A great work environment.
- Opportunity for career advancement.
- **Job Type**: Full-time
- We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted._

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: One location

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