Field Specialist

2 weeks ago


Vancouver, Canada Sanctuary AI Full time

**Your New Role and Team**
Our Commercial department is looking to hire a Field Specialist on the Business Development Launch Team to work as a teammate for early deployments of our General Purpose Robots. Reporting to the Chief Commercial Officer, you’ll gain a comprehensive understanding of our general purpose platform, our customers, and be intimately involved in the deployment of our flagship product.

**Our Success Criteria**
- Bring hands-on experience in technical sales and retail operations with enthusiasm and aptitude for data, technology, and robotics
- Build a high-tech career at the forefront of our General-Purpose Robot deployment
- Gain cutting-edge career experience as you support our General Purpose Robot platform onsite for our clients
- Achieve company-wide visibility as you partner with leaders to report on job performance metrics
- Expand your business development experience as you aggregate, analyze and report on platform performance data
- Tap into your mentorship skills as you interface with and provide support to client teams

*
Your Experience*

**Qualifications**:

- 3+ years of experience in Operations, Field Service, or Customer Service
- 2+ years of experience in technical support/sales
- Bachelor's degree or equivalent practical experience
- Comfortable travelling a minimum of 30% of the time to client locations

*
Skills: *
- Ability to learn new tasks within a retail environment
- Ability to deliver great customer experiences
- Comprehensive communication skills that let you converse freely and comfortably with small groups and a variety of individual clients
- Ability to complete data analysis and provide reports to senior leaders on client processes/tasks; drive alignment and robot platform integration

*
Traits: *
- Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
- You’re passionate about general purpose robots and eager to share that passion with others
- You’re willing to learn and embrace Sanctuary’s unique style of service
- Expert people skills; approachable, active listener, and empathetic
- Patience, persistence, and attention to detail when resolving performance issues
- Multilingual ability is a plus

*
Working at Sanctuary*
Sanctuary is an equal opportunity employer; employment with Sanctuary is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

**Benefits**
Medical/dental/vision, life insurance, wellness programs, stock options, paid time off (vacation, paid holidays, sick time, and parental leave), scheduling and worksite flexibility by role, and more.

*
About Sanctuary*
Founded in 2018 by Geordie Rose, Suzanne Gildert, Olivia Norton, and Ajay Agrawal, Sanctuary is a Vancouver, Canada-based company. Sanctuary is on a mission to create the world’s first human-like intelligence in general-purpose robots that will help us work more safely, efficiently, and sustainably. And in the not-too-distant future, help us explore, settle, and prosper in outer space.

Members of the Sanctuary team founded D-Wave (a pioneer in the quantum computing industry), Kindred (first use of reinforcement learning in a production robot), and the Creative Destruction Lab (pioneered a revolutionary method for the commercialization of science for the betterment of humankind). The team has experience launching market-defining innovations rooted in previously unsolved and deep scientific problems.



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