Urban Outfitters Store Manager

1 week ago

Ottawa, Canada Urban Outfitters Full time

The Store Brand Leader will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust.

**BRAND EXPERIENCE**
- **Influence**: acts as a brand representative reflective of the company values; partners with the Visual Merchandising Manager and Leadership Team on the creation of an engaging visual experience that appeals to the UO customer
- **Retail Experience**: leads and supports the team to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere
- **Customer Engagement**: cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions

**LEADERSHIP + TEAM MANAGEMENT**
- **Invest in Talent**: builds a succession plan for engaging and retaining a diverse team to fuel internal growth; actively recruits and interviews to build an external network of talent to add different perspectives and experience to the team
- **Develop & Coach**: provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
- **Inspire & Motivate**: inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths

**VISUAL + BUSINESS OPERATIONS**
- **Manage Operations**: oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management
- **Entrepreneurship**: assesses global business and product sell-through to identify business success and opportunities for the store; effectively guides an empowered team to make strategic, creative, business-impacting decisions
- **Visual Execution**: oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
- **Business Acumen**: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

**COMMUNICATION + RELATIONSHIPS**
- **Inclusion**: promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
- **Store Culture**: interprets team interactions through emotional intelligence and team insights to positively improve and build a consistent store environment
- **Team Communication**: fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
- **Mentorship**: embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team personal growth
- **Provide Meaningful Feedback**: provides store and departmental insight related to the customer experience and communicates to District Brand Leader and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

**Preferred Requirements**
- Passion for UO brand
- 5+ years store leadership experience
- Proven record of hiring and developing great talent
- Strong understanding of merchant process and ways it impacts the business
- Experience in coaching, counseling, and conflict resolution
- Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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