Regional Sales Coordinator, Group Market

2 weeks ago

Vancouver, Canada FAIRMONT Full time

Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

**Job Description**:
**Regional Sales Coordinator, Group Market**

The Regional Sales Coordinator is responsible to support and assist two Regional Group Sales Directors in their daily functions, as well as to ensure the efficient functioning of the sales office. The Regional Sales Coordinator will support the Regional Group Sales Directors for Fairmont Hotel Vancouver, Fairmont Pacific Rim and Fairmont Waterfront.

**Our Culture & Benefits**:

- An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
- The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
- Competitive salary with annual performance evaluations and compensation reviews
- Career development opportunities with national and international promotion opportunities
- Complimentary meal through our Colleague Dining Program
- Travel reimbursement program for a TransLink monthly pass
- Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
- Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
- Paid vacation, sick leave, 12 paid statutory holidays, and annual birthday leave for those meeting eligibility requirements
- Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
- The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
- Free learning programs through our Academies and discounted programs and courses through eCornell
- Ability to make a difference through our Corporate Social Responsibility activities
- Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

**What you will be doing**:

- Consistently offers professional, engaging and friendly service
- Providing administrative support to the Group Sales Director and team members as required
- Assisting in the coordination and co-hosting of FAMs site inspections, client events, sales calls/educational visits
- Assisting in the development and maintenance of client relationships
- Communicating with other departments within the hotels to ensure distribution of important information
- Creating and maintaining accurate client accounts in Opera Sales & Catering
- Assisting in month end review and production reports as well as keeping an accurate log of sales activities
- Assisting in the preparation of sales trips including coordination of sales kits, gifts and travel arrangements
- Embody the values of AccorHotels: Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust & Respect
- Handling all client requests while Group Sales Director is away from the office
- Providing clients with requested collateral and hotel information.
- Preparing daily welcome cards and amenities
- Handling all telephone inquiries in an efficient and professional manner per Fairmont Standards
- Maintaining sound knowledge of Fairmont Hotel Vancouver, Fairmont Pacific Rim, Fairmont Waterfront.
- Multitasking and prioritizing numerous requests and tasks within outlined deadlines from Sales Director
- Other duties as assigned

**Qualifications**:
**Your experience and skills include**:

- Computer experience at intermediate to advanced level is mandatory with knowledge of Word for Windows, Windows XP, Excel, Publisher, Power Point
- Knowledge of hotel services and facilities
- Typing speed of 55 wpm minimum
- Knowledge of Opera Fidelio and Opera Sales & Catering, Reservations and Property Manager an asset
- Excellent verbal and written communication skills
- Flexible to meet and exceed the expectations of both our internal and external guests
- Previous sales experience in a hotel environment an asset
- Must be a strong team playe

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