Dispatcher

3 weeks ago

Surrey, Canada BCW Traffic Management Ltd. Full time

**POSITION OVERVIEW**

BCW Traffic Management Ltd. is a leading traffic control company in BC looking for an experienced Dispatcher who will work closely with ownership and management team in the pursuit of successful execution of projects. As a key member of the operations team, the Dispatcher will have the opportunity to have influence on daily operations. This position works in our Surrey head office and reports directly to the Dispatch Supervisor, with a dotted line to GM of BCW Traffic Management Ltd.

The Dispatcher is required to communicate with Lane Closure Technicians (LCTs) and Traffic Control Personnel (TCPs) to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs TCPs and LCTs, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff.

**Key Responsibilities**:

- Schedule service and satisfy customer needs for service changes.
- Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform field staff check-ins at day’s beginning to ensure nobody is late to work or no show.
- Assist Dispatch Supervisor to maintain Connecteam APP.
- Ensure coordination with other departments.
- Interacts with customers and subcontractors.
- Work with Operations management to optimize routes and dispatch.
- Trouble shoot and resolves potential problems before they result in customer complaints.
- Assist in determining daily dispatch and provide best mix of worker experience, equipment capability, and customer requirements.
- Record and document information from staff and customers and distribute to appropriate internal departments.
- Manage truck maintenance.

**Knowledge, Skills, Abilities and Competencies**:

- 1-2 years in a traffic control, transportation, construction, dispatch, or customer service role.
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Proficient in MS Outlook, Excel, Word.
- Knowledge of industry an asset.
- Required to work extended hours including occasional weekends.
- Possess Connecteam experience but not mandatory, if not possess desire and ability to learn the system, needs to possess advanced computer skills.
- Additional or specialized training in construction, transportation, logistics, or similar area of study; customer service experience in a call center environment.
- Minimum grade 12 education, college diploma in related disciplines is an asset.

**Benefits**
- Competitive salary and union benefit package
- Professional development opportunities

**BCW Core Values**
- Lead - Lead by example
- Do Whatever it Takes - Work hard and smart.
- Honour Relationships - Client / Vendor/Co-workers / Trades / Self / Family

**Job Types: Full-time, Permanent**

**Job Location: Surrey, BC**

**Job Types**: Full-time, Permanent

**Salary**: From $42,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Surrey, BC V3W 3J7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Shift availability:

- Day Shift (preferred)

Work Location: Hybrid remote in Surrey, BC V3W 3J7

Expected start date: 2023-06-19

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