Central Dispatcher

2 months ago

Surrey, Canada Uptime Full time

About The Company:
Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America. As a service provider, our mission is simple - to keep our clients’ businesses running - 24 hours a day, 7 days a week, 365 days a year.

About The Role:
Reporting to the Manager, Continuous Improvement, the Central Dispatcher is instrumental in enhancing service delivery and customer satisfaction by assisting People Leaders, ensuring proper scheduling and dispatching of technicians based on skills, customer needs, service priority, capacity, speed of service requirements, and parts availability. As the frontline contact, the Central Dispatcher handles all customer inquiries, technician calls, and office visitors.

Responsibilities include, but are not limited to:

- Handle customer requests and concerns by communicating with clients to resolve their issues efficiently and effectively;
- Act as first point of contact and liaison for all incoming communication from customers, trades, and employees;
- Provide customers with an explanation of situation in an attempt to resolve inquiries or concerns;
- Schedule and route technicians on emergency service calls based on priority, capacity, speed of service guarantee, and technician skills matrix;
- Organize, schedule, and confirm appointments with customers while also keeping customers informed of any schedule changes and/or ETAs;
- Schedule routine and preventative maintenance, taking advantage of scheduling gaps and current capacity;
- Other duties as assigned.

What You Bring:
Join us on our mission of delivering outstanding customer service and dispatching solutions, all while prioritizing the well-being and safety of our workforce. If you are a committed Central Dispatcher with a drive to elevate workplace services and a demonstrated history of success in the industrial sector, we encourage you to apply.

**Our Must Haves**
- Minimum 1-3 years of customer service and dispatching experience;
- Professional phone etiquette and communication skills;
- Experienced with Microsoft Office (Word, Excel, Outlook, PowerPoint), ERP, and CRM software;
- Strong time management, attention to detail and organizational skills;
- Interest and willingness to learn about Electrical, Mechanical, and Refrigeration specific trades.

**Your Rewards**

Our most important offering to anyone that joins the Uptime Industrial team is our culture of innovation, achievement, and ownership. We bring out the best in each other by constantly striving to be world class in all we do. These values are reflected in our Work, our Company, and our People.

At Uptime, we also offer a very competitive compensation structure that supplements your regular income with a robust benefits package:

- ** Wage**: $55,000-$65,000 per year
- _ Please note - the listed base salary is dependent on various factors, including market and individual qualifications objectively assessed during the interview process._
- ** Medical and Dental Coverage**: Our industry leading benefits package covers you and your dependents at no cost
- ** Friends and Family Program**: Early and exclusive access to our newly released projects
- ** Professional Development and Education Support**:

- ** Registered Retirement Savings Plan**:A plan that helps you save for your retirement with employer matching.
- ** Mobile Phone and Laptop**

TSBC #LEL0203051

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